We have an exciting opportunity for the role of Shore Excursion Assistant on board one of our ships. Join us and you’ll discover that working at sea is more than just a job. It’s a way of life. We are looking for people who have a real passion for guest experience and who love going the extra mile. You will visit different places, explore new worlds and gain experiences that will stay with you for a lifetime.

As a Shore Excursion Assistant your main responsibilities will include:

• Advertising and selling shore excursions to maximize on board revenue and meet targets.
• Escorting excursions to monitor the quality and service delivered.
• Resolving guest issues or complaints.
• Assist with the dispatching of tours.

It would be great if you had some previous experience working in a target driven environment. In addition any experience of the travel industry and delivering presentations would be advantageous. However, these are not essential. We believe in hiring people with the right attitudes and strengths over their competencies.

You will have a drive to seek excellence in your work as well as a natural ability to prioritise and organise. The fact you adapt easily when things don’t go to plan will make any last minute changes to itineraries a lot easier. Your natural ability to plan and organise will enable you to effectively dispatch tours and reach revenue targets. The fact that you love to learn new things will help you keep up to date with local information and sell our products to the guests.

This is an excellent opportunity to further develop your career with a company who puts its people and customers at the centre of everything we do. The contract lengths are either 4 or 6 months onboard with 2 months leave, and life onboard involves working 10 hours a day, 7 days a week. Your 10 hours will be split between morning, afternoon and evening activities. In return you will receive a competitive rate of pay, shared cabin, and the enviable opportunity to travel the world and to contribute to the ongoing success of Carnival UK.

About us

‘Better together’ is one of Carnival UK’s core values. This means we are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Carnival UK is the operating company for P&O Cruises and Cunard. We provide unforgettable holiday happiness and operate a winning culture to achieve standout success.

Our Cunard ships have been defining sophisticated ocean travel for over 175 years. Our ships are known as The Most Famous Ocean Liners in the World.  We continue our legacy with Queen Mary 2, Queen Victoria and Queen Elizabeth. Our flagship, Queen Mary 2, provides the only regularly scheduled transatlantic service between Southampton and New York. In 2022 our 4th Queen will join our Cunard fleet.

P&O Cruises have seven ships, including our flagship Britannia which joined our fleet in March 2015.  Our two new ships, the largest in the UK market, will join the fleet in 2020 and 2022. We offer experiences tailored towards British tastes by combining genuine service, a sense of occasion and attention to detail. We ensure all passengers have the holiday of a lifetime, every time.

It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun.  Join us on our journey, apply now.