Hotel Manager - Val d'Isere

We are actively seeking Hotel Managers to manage one of our superb chalet hotels located in top European ski resorts.

We offer these exceptional opportunities to confident, self-motivated managers with strong leadership skills and a commitment to provide outstanding customer service. You’ll have a wealth of experience from within the hotel, leisure or service industry to transfer to this new challenge.

You will manage the day-to-day running and operation of one of our hotels; maintain all Mark Warner standards, ensure the hotel meets health, safety and hygiene standards, achieve budget and maximise profitability whilst ensuring your team deliver first-class service to our guests.

We are looking for dynamic individuals with a high level of initiative and strong problem solving abilities. Mark Warner offers a rewarding adventure and some fantastic opportunities; successful candidates can benefit from on-going support and training, career progression with the prospect to work year-round in one of our Mediterranean beach resorts during the summer months. Our winter programme operates from December through to April.

Main Responsibilities

Operational

• Assume overall responsibility and ownership for the effective, compliant and profitable running of the hotel
• Ensure the hotel meets local health, hygiene and safety standards
• Implement and maintain all standards & procedures laid out in the management manuals

Communication

• Retain a high profile presence with guests and staff
• Establish, develop and maintain professional working relationships with all department managers, local staff and external companies
• Develop your professional reputation within resort

Personnel

• Manage and motivate your team to operate the hotel effectively
• Devise and implement pre-season and on-going training plans for your team
• Conduct staff reviews, appraisals and any disciplinary or grievance matters

Financial

• Monitor and control all hotel budgets, costs and monies
• Proactively increase hotel revenue
• Overall responsibility for accurate and timely financial reporting

Abilities and skills

• Present a positive ‘can do’ attitude
• Dynamic personality with exceptional stamina
• A passionate leader by example
• Ability to manage staff
• Calm, confident and professional
• Organised, flexible and proactive to achieve and improve standards
• Excellent written and spoken communication skills
• Manage guest and staff conflict head on to avoid matters escalating

Requirements

• At least 2 years’ management experience within the service industry
• Previous overseas seasonal experience in a supervisory role or a good understanding of the ski industry
• Excellent management and numerical skills

Package and benefits

• Return travel to/from UK
• Medical insurance
• Comfortable accommodation
• All meals
• Discounted drinks and beauty treatments (dependent on resort)
• Lift pass, ski equipment hire and discounted lessons for beginners
• Holiday concessions for friends and family
• A competitive salary
• Comprehensive training
• Opportunity to work year-round