Reservations Accounting Representative - Shore Based - Southampton
Seabourn and Holland America Line are two leading cruise brands, with their UK base at Carnival House in Southampton. We are looking for a Reservations Concierge to be the voice of Seabourn & Holland America Line, providing a concierge level of service to our guests and Travel Partners.
Your role as the Reservations Accounting Representative will be to be responsible and accountable for all financial and accounting related activities within SBN and HAL, providing genuine and intuitive service that delights our Travel Agents and Guests. You will have to have an exceptional telephone and written manner and be comfortable with having internal and external stakeholder interactions. You will have to be PC literate and an absolute Excel wizzard!
You will naturally have an approachable style and a ‘can do’ attitude with a highly evolved ‘customer service’ approach. One of your main strengths is fact finding, assessing and analysis data, and working out what is at the heart of the issue in a calm and logical manner; and you always spot details others may miss. You love working in a team and are always a strong and reliable member of the team and naturally hungry for knowledge and learning new things.
Designed for just 458-600 guests, Seabourn’s five intimate ships are the perfect blend of glamorous elegance, impeccable service, exquisite cuisine and highly personalised destination experiences, all of which have earned Seabourn some of the most coveted awards in travel.
Exceptional service is a keystone for Seabourn, and the company mission statement is taken seriously by everyone who works for the brand, at all levels: “Through genuine and intuitive service, we consistently deliver exceptional SEABOURN MOMENTS that delight our guests and create the world’s finest travel experiences.” The much heralded Seabourn Encore arrived late in 2016, confirming Seabourn’s status as the youngest most modern contemporary fleet in the ultra-luxury market. From the luxury of all suite accommodations to complimentary fine wines and spirits, and a no tipping policy, Seabourn exemplifies the definition of travelling well.
HOLLAND AMERICA LINE
Awarded "Best Overall Value" for the 22nd consecutive year and with a maritime history that stretches back more than 140 years, "Premium" operator Holland America Line is dedicated to offering guests "once in a lifetime experiences - every time", onboard a fleet of 14 five star (soon to be 15), mid-sized ships, adorned with priceless art, fresh flowers and combining timeless elegance with the most modern amenities.
New “Pinnacle class” ms Koningsdam launched in April 2016, joined by a sister ship ms Nieuw Statendam in 2018, both enhancing and continuing the evolution of a premium cruise style that’s perfect for today’s discerning traveller.Holland America Line offers worldwide cruising, with itineraries ranging from popular 7-night Caribbean and Alaska cruises, exotic South America, Asia, Australasia and Pacific programmes and Grand Voyages to closer to home Mediterranean and Northern Europe cruises.
This position has been levelled at CUK 13