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Concierge

Employer
Nuffield Health
Location
England, Surrey, Epsom
Salary
£17000 - £19000 per annum
Closing date
19 Sep 2018

Job Details

We are recruiting for a Concierge on a part time contract to take primary responsibility and focus will be as the first line of contact and central representative for the Epsom Support Centre for both staff and visitors in relation to front and back of house services.

At times this individual will be the principal first line of Nuffield Health contact for visitors arriving at the Concierge and are expected to provide information and assistance to all guests. The position therefore requires a good understanding of customer services in the Commercial Services, Health Care, Hospitality & Catering or Hotel Industry.

The successful candidate is expected to organise, co-ordinate and confirm meeting room bookings, hospitality & catering, audio visual equipment, post, car parking and ensure the meeting spaces are regularly checked and ready for use.

The role includes supporting the new starter and leaver process by carrying out the required administrative actions on Upay, ACT access control system and Condeco booking system within a reasonable time and in line with Nuffield Health information and security policies.

The individual is required to provide administrative support to the department through proactively managing the in house helpdesk by responding to emails and calls in a timely manner and with a customer led approach, ensuring all requests are logged and escalated if appropriate to the Support Services Manager or relevant contractor. Further administrative duties include raising purchase orders, courier requests, receiving and checking goods against purchase orders/delivery notes and submit invoices for approval in a timely manner and with a high level of attention to detail.

The role includes assisting the Support Services Manager keeping the department expenditure within budget by effective stock taking of all consumables and supplies and assisting the management of the office cleaning and maintenance by undertaking regular checks and ensuring good communication with the cleaning team and maintenance contractors.

The role also requires the individual to act as fire warden for the office, assisting in the fire risk assessments and carrying out test evacuations and supporting post room operations when required. Occasional travel to Dorking office may be required in order to support the facilities operations.

To succeed in this role you will:

* Be passionate about delivering high level of customer service:
* Anticipate the needs and requirements of staff and visitors in advance.
* Establish a positive relationship with staff and visitors
* Consider the impact a decision may have on all staff and visitors.
* Gain regular feedback with the view to improving future performance
* Possess excellent communication and interpersonal skills - must be able to liaise with all levels of the business including senior personnel
* Have excellent organisational skills with ability to multi task and prioritise tasks essential as well good attention to details and proficiency in MS Outlook, Word, Excel and PowerPoint.
* Be a team player, committed to providing a service ethos


Benefits: We want you to be the best you can be. Therefore, we promise to support you with training, career development and our unique health and wellbeing focused benefits package. This includes free membership of your local Fitness and Wellbeing Club, private healthcare and an annual health assessment, as well as a range of lifestyle and financial wellbeing benefits. We want to help you live well and get the balance right in life, so we will give you 25 days' holiday in your first years here - and we will reward you with more annual leave for building your career with us.

Ready to bring out the specialist in you? Apply at nuffieldhealthcareers.com

Company

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Nuffield Health

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