Food & Beverage Assistant - Colchester
- Employer
- Crowne Plaza Resort
- Location
- Colchester, Essex
- Salary
- Competitive
- Closing date
- 9 Oct 2018
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Food & Beverage Assistant - The Crowne Plaza Resort, Colchester
We are looking for a Food and Beverage Assistant to work in our Brasserie Restaurant at Crowne Plaza Resort Colchester - Five Lakes.
Food and Beverage is what adds flavour to a stay! Guests love to enjoy their food and drink whether it is with friends, family, colleagues or just on their own. To deliver a great guest experience a F & B Assistant will serve food and prepare beverages in a timely manner, helping guests to have a memorable experiences whenever and wherever they eat and drink.
Duties & Responsibilities
- Ensure all food and drink is correctly entered on to Micros before serving;
- Ensure guests sign for bills as appropriate;
- Ensure all tables are closed within 20 minutes of guests leaving;
- Ensure all credit and financial transactions are handled in a secure manner;
- Ensure that any wastage is recorded in accordance with hotel procedures;
- Ensure daily requisitions of all necessary supplies are completed in line with hotel procedures;
- Work as a team ensuring the restaurants operate in accordance to brand standards;
- Compliance with food safety, health and safety and licensing law regulations;
- Ensure restaurant is set up in accordance to brand standard and the restaurant equipment is in proper operational condition and are cleaned on a regular basis;
- Ensure that all guests are greeted pleasantly as they approach the restaurant; promote a la carte menus and recommend dishes and use up-selling skills to increase revenue;
- Take food orders and serve food in accordance to established procedures;
- Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guest and to control costs;
- Coordinate food service with restaurant (s) for bar/ lounge guests if necessary;
- Establish and achieve quality and guest satisfaction goals;
- Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction;
- Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease;
- Notify management of incidents involving excessive alcohol consumption or impaired condition of guests;
- Check identification whenever the age of guests requesting alcoholic beverage service is questionable;
- Take action to solve guest problems/complaints using appropriate service recovery guidelines;
- Set up the restaurant and restaurant bar including all liquor, mixers, ice, garnishes, glassware and supplies;
- Perform pre and post shift work (empty / fill ice bins, prepare garnishments, replenish stock etc.);
- Close down the restaurant relaying tables and ensuring the restaurant bar liquor is properly secured before, during and at the close of shift; and
- Ensure that all tasks on the close down checklist are completed to acceptable standard.
What's on Offer
- Discounted Gym and Golf Membership
- Discounted Spa Treatments and Products
- Employee Coin Reward Scheme
- Birthday Lunches
- Family and Friends Discount on IHG and M&T hotels;
- 50% off Starbucks within the resort
- Employee of the month / year with paid bonuses;
- Employee social events
- Free meals within the staff canteen
- Plus much more...
Role Requirements
- Knowledge of food, liquor brands, beer, wine , champagne, non – alcoholic beverages, designated glassware, preparation methods and garnishes;
- Must be 16 or over and fluent in English;
- Being passionate about people and service;
- Communication Skills;
- Ability to comply with food safety and licencing laws;
- Basic Maths and English Skills;
- Have the ability to work a flexible schedule including nights, weekends and / or holiday; and
- Have eligibility to work in the UK documents.
This job requires ability to perform the following:
- Handling, carrying or lifting items up to 50 pounds / 23 kg (bar ware, crates, boxes, bottles etc.)
- Moving about the restaurants, bars, lounge and kitchen
- Bending, stooping, kneeling and lifting
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