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Waiter - Fleet - Ship Based

Employer
Carnival UK
Location
Fleet, Hampshire
Salary
Competitive
Closing date
3 Oct 2018
Waiter - Fleet - Ship Based

We are currently recruiting for Waiters within the restaurant department. You will be responsible for a dedicated area of the restaurant department, providing a highly visible presence in the restaurant during service periods, ensuring a smooth and efficient operation, enhancing the passenger / crew experience and achieving the highest level of customer satisfaction throughout the dining experience. Our onboard outlets are some of the most luxurious at sea and you will be expected to keep the outlet neat and tidy at all times. You will be required to use and maintain all bar equipment correctly, reporting any repairs required promptly.

Responsibilities:

  • Engage with the passengers in a friendly and polite manner. Hand out menus, take orders correctly and deliver food and drinks quickly and accurately to the table. Serve drinks following company policies and procedures, including informing the Head Waiter when a passenger has consumed excessive alcohol.

  • Respond to passenger questions, particularly in relation to the menu or wine, where applicable, advising alternative dishes that may suit or help inform choices. Strive to meet the passenger’s needs and ensure the correct condiments for the meal are offered, refill drinks in a timely manner and ensure the service runs smoothly.

  • Provide attentive customer service to allocated tables throughout the service period. Process passenger billing correctly for the charge of drinks and cover charges, where applicable, using the point of sale.

  • Set up and clear down tables, before during and after service. Check the appearance and condition of tables and all items including linen, crockery and silverware is of the required standard and set out correctly. Inform the Head Waiter of any fixtures or fittings that need repair / renewal.

  • Carry out flambé / gueridon cooking demonstrations at the tables, when required and perform duties as requested at outside catering / special events.

  • Prepare own area ready for service and keep it clean and tidy at all times. Use and maintain all equipment correctly, following standard operating procedures and report any repairs required promptly. Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.

  • Assist with the meet and greet of the passengers and baggage services on embarkation / disembarkation days.

Ideally, for this role you will have experience of working onboard a cruise ship. However, the above are not essential. We believe in hiring people with the right attitudes and strengths over their competencies.

As Waiter you will be expected to deliver exceptional service to all of our guests onboard. So if you are passionate about delivering a great service experience this may be the role for you. In addition we would love it if you were a natural at anticipating and responding to guests needs. As Waiter you will have to liaise with guests, other departments and members of your team. Therefore, your ability to communicate effectively and fluently in English is essential.

This is a fantastic opportunity to work for one of the world’s leading Cruise brands. Life on board involves working 10 hours a day, 7 days a week for the 6 months that you are on board. Your ten hours will be split between morning, afternoon and evening activities.

About us

‘Better together’ is one of Carnival UK’s core values. This means we are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Carnival UK is the operating company for P&O Cruises and Cunard. We provide unforgettable holiday happiness and operate a winning culture to achieve standout success.

Our Cunard ships have been defining sophisticated ocean travel for over 175 years. Our ships are known as The Most Famous Ocean Liners in the World.  We continue our legacy with Queen Mary 2, Queen Victoria and Queen Elizabeth. Our flagship, Queen Mary 2, provides the only regularly scheduled transatlantic service between Southampton and New York. In 2022 our 4th Queen will join our Cunard fleet.

P&O Cruises have seven ships, including our flagship Britannia which joined our fleet in March 2015.  Our two new ships, the largest in the UK market, will join the fleet in 2020 and 2022. We offer experiences tailored towards British tastes by combining genuine service, a sense of occasion and attention to detail. We ensure all passengers have the holiday of a lifetime, every time.

It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun.  Join us on our journey, apply now.

 

 

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