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Night Manager

Employer
Principal
Location
The Principal York
Salary
Attractive + Benefits
Closing date
27 Sep 2018

Overview of the role


As our Night Manager you will be responsible for the smooth running of the hotel throughout the night from 11.00pm to 7.00am daily.
You will ensure your team deliver an exceptional welcome experience, responding to all guest enquiries in a proactive and positive way and giving full cooperation to any guest requiring attention. You will manage the development of the night team, ensuring all colleagues are trained to the correct standards and deliver an engaging service to all our guests.
You will also be responsible for dealing with all issues occurring through the night involving complaint handling and dealing with challenging situations. Ensuring the safety and security of all guests, colleagues and property throughout the night will be one of your highest priorities by fully completing all property checks and consistently adhering to all night auditing and hotel reporting procedures.

The Ideal Candidate


This is a hands on, operational Night Manager role which will require you to be hospitality minded with a strong knowledge of computerised Front of House reservation systems. Previous experience of Health & Safety compliance and completing building security checks are required as you will be completing internal and external property checks throughout your shift, ensuring all aspects of Health & Safety and security throughout the site is being adhered to.

We are looking for someone who is highly organised, can effectively prioritise multiple tasks and uses their excellent communication skills to liaise will all departments, providing clear written and verbal communication at all times.

Previous experience in a role at this level in a Hotel/Conference Centre is required, along with a passion for hospitality and delivering exceptional guest service.

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