Contact Centre Advisor

We are looking for an enthusiastic, self-motivated individual to join our friendly team as Contact Centre Advisor at our National Office in Matlock.

Our Contact Centre handles inbound calls from customers and hostels regarding bookings and general enquiries. Whether speaking to a family looking for a seaside adventure or a school organising an educational trip to remember, our Contact Centre Advisors ensure excellent customer service is delivered in a professional, friendly manner.

We are available to answer calls Monday to Friday 8am – 6pm, Saturday 9am – 5pm and 10am – 4pm on Bank Holidays.

In order to be a great Contact Centre Advisor we are looking for people who can:

• Quickly assess and understand customer needs
• Remain positive, proactive and self-motivated
• Communicate confidently and build rapport with customers over the telephone
• Promote YHA and the services we offer
• Use computer systems quickly and effectively
• Put the customer at the heart of everything we do

You work hard for us, so we work hard for you. As an employee at YHA you will receive:

• 10 FREE Hostel stays for you and up to 3 friends across England and Wales every year
• YHA Membership - Valid worldwide
• Access to ‘Live More for Less’  which give you exclusive high street discounts, savings on your weekly shop and money off hundreds of products from holidays to car insurance.
• A fantastic healthcare scheme - money back for dental, optical and medical treatments

Additional Information:

All roles are subject to a minimum of a basic DBS check.