Guest Services Agent - London

Guest Services Agent (PABX) - London

Our Guest Services Team take pride in creating a guest experience that is original, memorable and totally one-of-a kind. Our service-driven approach to reinventing the traditional hotel switchboard delivers a refreshing and personable interaction. 

Our Guest Services Manager, Gemma, is currently looking for a friendly and conscientious Guest Services Agent with the passion and drive to deliver the bespoke Mondrian experience our guests have come to expect. Have you got it? 

Experience Required 

• Excellent communication skills and a strong command of the English language is essential. 
• Excellent telephone manner and the ability to confidently communicate with both hotel guests and staff. 
• A consistently positive and outgoing demeanour with a can-do attitude. 
• Flexible to work a range of different shifts including overnights, weekends and public holidays where required. 
• Previous experience in a customer facing role or in a similar 4/5* hotel. 
• Knowledge of Opera and Micros systems would be advantageous. 

Duties and Responsibilities 

• Answer all internal and external telephone calls and deal with guest enquiries via telephone and email. 
• Handle all guest requests, enquiries and complaints promptly and courteously, taking the necessary actions and following through to completion. 
• To have a detailed knowledge of hotel facilities, outlets and opening times. 
• To take and place Room Service orders for hotel guests. 
• Input and update guest messages and deliver Wake-Up Calls. 
• Assist hotel guests with the use of Business Centre facilities. 

Who are we? 

Mondrian London at Sea Containers exudes 1920s glamour by blending the style and sophistication of a transatlantic voyage with a modern twist. With signature interiors created by Tom Dixon, the renowned British designer’s eclectic touch is unmistakable and perfectly complemented by striking Thames views visible throughout the hotel. The property’s 359 bedrooms showcase cutting-edge design and functionality, exuding an atmosphere of elegance and post-modernism while our Studio Floor features over 3,300 square feet of versatile event space. 

Enjoy delicious farm-to-table fare at our ground-floor restaurant Sea Containers, savour innovative cocktails from our award-winning bar team at Dandelyan and unwind surrounded by unparalleled views of the London skyline at our rooftop bar Rumpus Room. Alternatively, embrace deep relaxation and underwater tranquility at agua Bathhouse & Spa where a range of signature treatments are available or catch one of the newest blockbusters, classic matinees or family favourites in our bespoke cinema- Curzon Mondrian London. 

We are a family of passionate individuals, committed to authenticity, sophistication, mastery and innovation. We are dedicated to training and development and provide our team with the tools to succeed in the future. 

In addition to a competitive salary, we offer a range of benefits that include: 

• Meals on duty 
• Season ticket loan 
• Ride to work scheme 
• Employee/Friends & Family rates 
• Childcare vouchers 
• Pension 
• Healthcare cashback plan 
• Discounted Gym membership 

OUR STAGE IS THE WORLD. OUR TIME IS NOW. 

sbe is an equal opportunity employer. Applicants and incumbents are selected, placed, trained, compensated and promoted without regard to race, colour, religion, sex, national origin, age, marital, or disability or other classifications protected by applicable law. In addition, sbe provides a reasonable accommodation for applicants/incumbents with disabilities. Please advise Human Resources if you require a reasonable accommodation.