Duty Officer (Dryside) | Shrewsbury Sports Village

Location: Sundorne Road, Sundorne, Shrewsbury, Shropshire, SY1 4RQ

Hours: 37 per week

Salary: £18,360.83-£19,987.64pa + Excellent Benefits

We are currently recruiting for a Duty Officer to work 37 hours per week, between the hours of 5.30am - 9.30pm, Monday - Friday, Saturday - Sunday, 7.30am to 8.00pm.

Shrewsbury Sports Village is part of Shropshire Community Leisure Trust. It has a range of facilities and offers a variety of activities for all ages. From fun family swim sessions and swimming lessons for children and adults.

The Duty Officer’s role is to manage the facility on a day to day basis ensuring all activities are delivered to a high standard with safety as the first priority. The role will involve a high level of customer interaction as well as the deployment and supervision of the operational team. In addition, the role will involve taking control and responding in the event of any emergency situation.

Duties and Responsibilities

• Be the Duty Officer within the rota system responsible for all aspects of the day to day to day smooth running of the centre including handling cash, staffing the reception, the health and safety of the public and staff.
• Ensure a high standard of customer care and an effective response to enquiries at all times.
• Ensure the security of the centre and high overall standards of cleanliness.
• Ensure that all staff on duty are performing to the required standard.
• Assist in ensuring that the required staffing levels are maintained at all times, including cover for sickness, annual leave etc.
• Ensure the safety and wellbeing of all visitors to the centre.
• Carry out first aid procedures if necessary.
• Prevent misuse or damage to the facilities and equipment.
• Maintain and clean sports equipment regularly so it is both safe and pleasing to use.
• Remove damaged equipment from use, labelling it clearly as unusable and notifying the centre management so as to enable its removal/repair or replacement as necessary.
• Support and promote the aims and objectives of the centre and of the equal opportunity and health and safety policies of Shropshire Community Leisure Trust.
• Act as a lifeguard when appropriate to do so and coach/teach activities commensurate with the level of qualification held.
• Be prepared to work at other leisure centres from time to time.

Skills and Experience

Essential

• First Aid at work certificate

Desirable

• Previous experience in a similar position.
• IOSH Managing Safely or equivalent
• NVQ supervisory/ operational management

Some of the benefits of working for Shropshire Community Leisure Trust are:

• Annual Leave
• Free Gym Membership and use of the facilities
• Paid Overtime Opportunities
• Pension Scheme
• Family Healthcare Scheme
• Childcare Vouchers
• Discount & Money off vouchers for various goods and services
• Work & Life Support Service

In line with Our Leisure policy, all employees will have a Disclosure and Barring Service (DBS) disclosure at an appropriate level.

Interested?  Please apply on line with a copy of your CV in word or PDF format.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.