Customer Care Advisor

It’s an exciting time for Park Leisure. We’ve recently bought our 12^th park and there are great plans for the future.

Here at Park Leisure, we’re proud of our values: Teamwork, Honesty, Excellence, Pride and Communication, and always incorporate them into everything we do. We’re, therefore, looking for people who also demonstrate these…so if you think this is you, then read on!

The park

Situated on the shores of St Austell Bay, Par Sands Holiday Park offers a picturesque location, along with superb grounds and exceptional leisure facilities – it even includes its own freshwater lake for holiday makers to sit and relax by.

The job

The Customer Care team are the first point of contact for holiday home owners and you’ll ensure a proficient and professional service is provided to every customer at all times. You’ll ensure customers receive an exceptional level of customer service, whilst also ensuring queries/complaints are dealt with promptly and efficiently.

You’ll support the Customer Care Manager in organising and running small events around the park, ensuring the park maintains an excellent rapport with both existing and perspective customers and a friendly and welcoming environment is upheld at all times. You’ll act as an ambassador for the company always leading by example, offering a professional and proficient service to our customers.

You’ll be answering telephone calls, offering a polite and courteous telephone manner and answering emails efficiently. You’ll also make regular use of the in-house purchase system to order items when advised. You’ll ensure customers receive a handover containing information regarding their new holiday home, ensuring customers are continuously updated regarding their purchase.

About you

You are friendly, polite, enthusiastic, efficient, professional, approachable, punctual and a confident communicator. You are able to meet deadlines, reliable, trustworthy and organised. You are motivated, a good team player, focused, driven to succeed and have excellent attention to detail.

Experience

You’ll have significant previous experience in a direct customer facing role, and have experience of administration processes and using computer based applications. Ideally, you’ll be educated to A-level or equivalent.

Pay

National Minimum Wage/Living Wage, plus target related bonus. Pension and holiday are also on offer.

Hours

40 hours per week. Further details will be provided at interview stage.

What to do next

Click apply – look at our website to see what we’re all about.

There has never been such an exciting time to be a part of Park Leisure, so come join us and grow with us!

We review applications throughout the advertising period, therefore, we reserve the right to close the vacancy earlier than the date specified.