Customer Service Coordinator - Norwich

37.5hrs (6 month position to cover maternity)  | £14,847 per annum

Summary

We are looking to recruit an experienced Customer Services Coordinator to work as part of our busy, dedicated team being responsible for a range of administration and customer service duties supporting our new schools business with the launch of their visits and subsequent payment to confirm their booking. To enable and assist our sales staff, to maximise sales potential and by contributing to the best possible overall guest experience.

About you

We are looking for a confident outgoing and friendly person who has great communication skills. You must have excellent organisational skills, attention to detail and the ability to work under pressure and to deadlines and monthly targets, working quickly, accurately and confidently. You will have previous experience in an administrative customer facing role together with a good working understanding of office IT products including MS Word, Excel and Outlook. The ideal candidate will possess excellent telephone communication skills with the ability to establish the trust and maintain a rapport with our clients.

About Us

We are one of the leading providers of residential trips, we support teachers and group leaders in bringing learning to life. We aim to instil self-confidence and a sense of achievement, through a positive experience which is educational, enjoyable, challenging and rewarding. We have 10 centres across the UK and France, providing unbeatable learning experiences outside the classroom. Each centre is unique and offers slightly different educational opportunities. Our locations range from Areas of Outstanding Natural beauty to Sites of Special Scientific Interest.