Assistant Manager - Keswick

Assistant Manager - The Skiddaw Hotel

The Role

We are looking for a hardworking, motivated and ambitious Assistant Manager to join our team. The ideal candidate will have previous experience combined with a strong knowledge of all departments with a particular emphasis on Restaurant, Bar and Reception.

As a key member of the team, you will support the General Manager in delivering the business plan, ensuring that targets are met and that opportunities for up-selling and generating additional revenue are maximised. Great leadership and customer service skills are a must as you will be responsible for delivering events to the highest standard and creating a great guest experience in the process. 

Roles and responsibilities include:

• Overseeing front of house operations in the bar and restaurant and reception
• Maintain exceptional levels of customer service
• Recruit, manage, train, and develop the team
• Assist with appraisals with team members under your responsibility
• Assist in setting departmental targets and objectives, wages, budgets, and policies and procedures
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Deputise for the General Manager in their absence
• Comply with hotel security, fire regulations, food safety and all health and safety legislation
• Assist in all other departments wherever necessary and maintain good working relationships

What we are looking for in you:

• Previous F&B Management
• Knowledge of reception, front office and reservations systems
• Knowledge of Financial Systems
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations

What we can offer you in return:

• Being part of a team that supports and encourages career progression in each other
• Training that is specifically designed for you to grow and progress with us
• A competitive salary and 28 days’ holiday entitlement
• Free staff meals whilst on duty, Live in accommodation is available if you require it
• Advantage Card, which offers discounts and free entrance to many of our venues

Who we are

Our Lake District Hotels are a distinctive collection of seven award winning hotels in the Lake District owned and run by the Graves family and situated in the most beautiful parts of the Lake District. From 4-star luxury Lake District hotels on the shores of Lake Ullswater and Derwentwater Lake, to traditional coaching inns and hotels in Keswick and a hotel in Penrith - our Lake District hotels are recognised for the warmth of our welcome, unrivalled personal attention and excellent service.

The Skiddaw Hotel is set in the picturesque market town of Keswick. With 43 en-suite bedrooms, a conservatory overlooking the square and the cosy lounge bar the hotel is renowned for its personal service and delightful cuisine. Our busy, multi-purpose kitchen serves our bar/conservatory, restaurant, and function suite. In the evening we present a superb a la carte and table d’hote menu with dishes featuring the perfect blend of contemporary and traditional, using fresh, local ingredient

Unfortunately, due to the volume of applications we receive, we are not able to give status updates. If you are invited for an interview, you will generally be contacted within 1 week of submitting your application. Thank you