Waiter or Waitress
Purpose of Position:
Assistant Manager responsibilities include aiding in the day to day running of the business with a view to progressing into an assistant general manager role. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.
The ultimate goal of all employees is to deliver excellent customer service, creating a unique experience for the customer which makes them want to return; you should be positive, loyal and a proud ambassador of the Dirty Bones brand.
Core Non-Negotiable Skills and Experience:
Dirty Bones Good Vibes Only Personality
Has a passion for a busy environment and can project positive energy within the restaurant
Articulate and excellent spoken English and able to communicate effectively within the team to complete tasks. Mathematical and data reporting ability
Ability to engage and lead the team in a confident manner, encouragement and diplomacy. Conduct yourself with poise under pressure.
Team Player with strong interpersonal skills.
Ability to demonstrate experience, speed, efficiency and competence in the restaurant with attention to detail and a desire to grow the business.
Always approach customers and team with a smile and help to create a great atmosphere.
Exceed our customers’ expectations by delivering quality food in a professional, knowledgeable and accommodating way.
Remain calm, patient and polite when receiving feedback and be able to provide unbiased, diplomatic feedback to others to aid their progression.
Maintain records of payroll and attendance and protect the labour percentage as best as possible
Are friendly, professional, honest, reliable and trustworthy. Are confident, self-motivated and demonstrate a passionate commitment to the business. Have the self-assurance to bring ideas to the table and constantly be looking at ways to improve the business.
Have good working relationships with everyone you come into contact with at work, behaving in a friendly, courteous and professional way.
Bring a positive attitude to work, co-operating closely with team members and other departments to ensure that Dirty Bones is the best it can be.
Set a great example to all employees.
Key Duties and Responsibilities:
lead by example by way of being punctual, in clean uniform, organised and prepared.
To have an exceptional knowledge and understanding of the menus, recipes and allergies. Oversee ordering and be conscious of maintaining a healthy GP, recording wastage and managing stock.
To prepare the restaurant for service following the established checklists for your role and as directed by the General Manager; make sure that everything is complete before service starts and inform the General Manager if anything needs attention.
To communicate with the General Manager regarding any problems or issues with equipment, stock or with customers and to aid in the upkeep of the restaurant.
To serve food and drink consistently achieving the established agreed standards of New York style service.
To ensure that a high standard of hygiene and cleanliness is maintained by following cleaning schedules and ongoing diligence during the shift and in set up and clean down.
To observe the Company’s rules and procedures and carry out any reasonable request made by the General Manager or Ops team.
To be aware of your responsibilities in respect of Health and Safety at Work and Food Safety and they follow all procedures in this respect and report to management any hazardous situation or accident.
To attend training sessions and team meetings as required and to be involved and contribute to these. Completion of compliance e-learning for Basic Food Hygeine, Food Hygeine Level 2, Allergens and Health and Safety within the first 14 days of working at Dirty Bones. Engaging the team to complete their training modules within the allotted time and supporting individuals struggling with their training.
Demonstrate experience in a supervisory or management role for more than 1 year
Be able to provide two references from previous employers
Be eligible to work in the UK
If you fit the requirements and want to apply please send your CV
The Company reserves the right in its absolute discretion to add to your duties, or amend this job description at any time. In addition to the above duties you will carry out such other duties as the Company reasonably directs from time to time.