Customer Service Officer - Italian Speaker

We are actively seeking a Customer Services Officer to come and work at Perdepera Beach Resort in Sardinia.

Reporting to the Hotel Manager this pivotal role supports our in-resort management team and offers essential assistance and services to our guests. In this customer-facing role you’ll build and maintain excellent relationships with guests whilst ensuring their needs are catered for at every opportunity.

It’s not all work and no play though! You could learn a new sport and explore exciting new places with like-minded friends.

We’ve a strong management team that provides on-going support and training. You can gain new qualifications, there’s a development programme for career progression with the prospect to work year-round in one of our chalet hotels in top European ski destinations.

Main Responsibilities

• Ensure department offers a full range of guest services effectively & professionally
• General reception and administration duties includes booking excursions, restaurants & car hire
• Prepare and update notice boards and welcome packs
• Assistance with complaint handling, lost property and logging maintenance requests
• Security of guests’ belongings and room keys
• Administrate flight manifests and arrivals lists
• Updating departments of new arrivals and any special requests
• In the absence of a first aid officer, dealing with first aid; accompanying guests to hospital or doctor, liaising with guest insurance companies
• Accounts paperwork, handling cash
• Liaise and support UK Head Office Customer Services department

Abilities and Skills

• Exceptional social and interpersonal skills
• Present a ‘can do’ attitude
• Ability to work individually or as part of a team
• Confident and professional with a calm friendly demeanour
• Organised, self-starter
• Flexible and proactive
• Numeric, literate and computer knowledge

Essential Requirements

• One years’ customer service experience
• First Aid desired
• UK/EU Passport holder
• UK National Insurance Number
• UK bank account
• Ability to speak Italian essential for Sardinia and French for Corsica.

Package and Benefits

• Return travel to/from UK
• Medical insurance
• Comfortable accommodation
• All meals
• Discounted drinks and beauty treatments (dependent on resort)
• Use of some hotel sports equipment and facilities including tuition
• Smart uniform
• Holiday concessions for friends and family
• A competitive salary
• Comprehensive training
• Opportunity to work year-round
• Management development