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Club Manager - Balham

Employer
9Round
Location
Balham, London (Greater)
Salary
£25,000 (£30,000 OTE)
Closing date
13 Sep 2018

Club Manager - 9Round Balham

International Brand Expanding Across the UK – 9Round – Club Manager

Business Division: 9Round UK

Responsible to: Area Manager

Overview and Objectives of the Position:

The Club Manager is the key role in 9Round clubs, responsible for overall day to day management of all operations. Working closely with the franchise owner and Area Manager, the position will have full accountability and authority for all operational aspects and management of staff, including sales, marketing and general administration.

Key Relationships:

  • Franchise Owner
  • Area Manager

Key accountabilities that are part of the role:

  • Membership Sales & Retention
    • Driving club growth through quality membership sales
    • Increasing member retention through member engagement
    • Tracking and reporting on various sales ratios
    • Developing and following up on Trainer’s sales performance
  • Marketing & Community Activities
    • Execution of National marketing initiatives
    • Local area marketing planning and execution
    • Generation of community focused initiatives
    • Maintaining best practice digital presence
  • Club operations and presentation
    • Reconciling monthly membership billings
    • Chasing outstanding debtors
    • Maintaining club presentation to the highest possible standard
    • Maintaining equipment functionality and servicing
  • Management of Trainers
    • Recruitment of professional Trainers
    • Assistance in sales and marketing development of Trainers
    • Design and maintain weekly/monthly rota
    • Oversee the overall management of Trainers, including enforcing 9Round Trainer guidelines

Key Performance Indicators:

  • Net Membership Growth
  • Retention Rate
  • Club Audit Results
  • Customer Satisfaction
  • Trainer Engagement

Selection Criteria:

  • Previous sales experience required, minimum 1-2 years in any sales field
  • Previous administration experienced preferred
  • REPS Level 3 qualified preferred but not required
  • Enthusiastic, empathetic and conscientious personality a must

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