Housekeeping Team Member - Liverpool

Housekeeping Team Member - Liverpool

Company Background

Staycity currently operates in excess of 3,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow.

The Staycity family is continuously growing allowing us to make our 2022 goal where we aim to make Staycity Europe’s largest, mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality.

Staycity Group’s expansion is now rolling out under two brands – Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity 

Customer Satisfaction & Expectation

• Maintain develop and exceed guest satisfaction
• Initiate and maintain rapport with customers
• Assist with complaints were possible and resolve in conjunction with the Front Office/Operations Manager and /or General manager
• Addresses and resolves questions or problems in relation to guest queries

Maintenance

• Supervises and takes part in preventive and curative maintenance on Staycity premises and equipment
• Promotes and contributes to setting up internal measures for the protection of the environment
• Ensures the proper use of IPE by co-workers

Stock management

• Manages stocks and purchasing of equipment and supplies for the department
• Assists the General Manager in drawing up budgets for maintenance and capital investment

Relationship with service providers

• Makes out orders to service providers in collaboration with the line manager, while keeping within the given budget
• Approves work being performed and ensures that costs are reasonable and in line with budgets
• Controls and monitors compliance with maintenance contracts

Safety

• Is responsible for compliance with current safety procedures, and controlling the condition of the building, technical equipment and all safety and alarm systems in the apartments

Communication

• Communicates necessary information to other departments and ensures that the line manager is kept informed of maintenance incidents
• Trains colleagues in emergency trouble shooting procedures and ensures that safety procedures within the residence are communicated and kept up to date

Health and Safety

• Ensure that all potential and real hazards are reported and reduced immediately
• Is well updated on and possesses solid knowledge of the following:
• Staycity fire, bomb and emergency procedures
• Staycity health and safety policies and procedures

Information

• Attend team meetings as required
• Ensures guest satisfaction by attending to their requests and enquires courteously and efficiently
• Accepts flexible work schedule necessary for uninterrupted service to Staycity operations
• Maintains own work area clean, tidy and in a safe manner; reports defective materials and equipment to appropriate person within the operation
• Continuously seeks to endeavour and improve the department’s efficient operation and knowledge of own job function
• Is well updated on and possesses solid knowledge of Staycity facilities, standards of operation, and brand and departmental procedures.

Person Specification

• Attention to detail and ability to self-organise
• Ability to communicate with all members of the team and guests
• Previous knowledge of safety, health and the environment in similar environment (3 years)

Hours of Work:

It is anticipated that the successful candidate will be required to work shifts covering weekends