Food and Beverage Manager

CONFERENCE & BANQUETING MANAGER

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2 bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 80 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

The Role

We are seeking an experienced Conference & Banqueting Manager to lead our team in providing excellent standards of service across our range of banqueting, private dining and conference rooms.

Please see the guest areas of our website for details of our facilities.

The Hotel has small intimate rooms for special events and private dining to our self contained Shelley Suite catering for 100 guests for a seated function with its own private bar.

As well as regular conference and corporate events we have 45 weddings booked for this year. From the Civil Ceremony to the Wedding Meal and evening celebrations you and your team are key to creating special memories.

This mix of business ensures a constant year round trade.

Together with your own passion for service you are responsible for inspiring your full time Assistant Manager and Waiter/ess together with a team of casual workers to achieve excellence.

Main Duties Include;

• Ensuring all function rooms are well presented at all times and setup and prepared for the event according to the function detail
• Close liaison with the Sales office prior to an event to ensure the event meets the clients requirements
• Ensuring all equipment requirements are ordered and available for each event
• Meeting and greeting event organisers and their guests
• Hosting events, weddings (including toast mastering at some weddings) and conference events
• Effective recruitment, induction, training of employees.
• Effective rostering of employees to ensure service levels are achieved within budget.
• Coaching employees to develop their skills and ensure service standards are met
• Serving food and beverage including; plated functions, buffets, conference lunches and refreshments together with alcoholic beverages and wines
• Completing satisfaction checks and action all feedback
• Resolving any service issues
• Presenting bills to guests/organisers and taking payment or liaising with the sales / hotel reception to ensure invoices are accurately prepared
• Ensuring that all conference and function rooms are serviced for guests and at the end of the event are neatly presented or are ready for the next event
• Ensuring stocking and stock control of the Shelley Suite Bar
• Ensuring work area is clean and tidy before closing
• Working with the Executive Chef / Sales team / Food & Beverage Manager to develop the food and wine menus

Requirements;

• Smart appearance
• Excellent communication skills with a passion for guest service
• Technical food and beverage knowledge to offer the required service and ability to develop the rest of the team
• Management within a top quality banqueting Hotel/Venue hosting similar events
• Ability to manage and motivate a team of waiters/esses to ensure excellence
• Must have your own transport due to rural location

The Benefits

            £25 - £29,000  + single Private Healthcare cover

• 4 weeks holiday
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition you will receive a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday