Dot Com Picking Team Support - Bournemouth

Shift pattern Days From time To time Mon 07:30:00 16:30:00 Wed 05:00:00 13:00:00 Thu 08:00:00 16:00:00 Fri 07:30:00 16:30:00 Sat 05:00:00 13:00:00

Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.
Celebrating success within theteam, being creative in the way you achieve this.
Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
Ensuring theteam are dressed for service and positively reflect our brand.
Providing constructive feedback to Team Manager on individuals contribution to serving customers well.
Role modelling great customer service and standards of dress, demonstrating a natural enthusiasm to delight our customers.
Ensuring our colleagues have the tools to deliver their role well.
Developingown Operational and Behavioural Skills.

Effectively co-ordinateresource to provide excellent service to customers by:
Forward planning to ensure right resource is available at the right time in the coming week.
Updating the Duty Manager to ensure they are kept well informed and able to pro-actively support.
Supportingmanagers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable of department KPIs and delivers the practical actions required to achieve these.

Youll be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do whats needed to give our customers great service.

Well be depending on you, as the face of Tesco, to Serve Britains Shoppers a Little Better Everyday:

• Get to know your customers, greet them with a smile and serve them with pride
• Take time to listen, and help out wherever you can
• Make decisions that are right for our customers
• Be passionate and knowledgeable about our products and services
• Always be there, on time and properly presented.

Were proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.