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Concierge Manager - Newport

Employer
The Celtic Collection
Location
Newport, Newport (Casnewydd)
Salary
£26,000.00 - £29,000.00 Per Annum
Closing date
20 Aug 2018
Concierge Manager - Newport

We are looking to recruit for a Concierge Manager.  Reporting to the Front of House Manager, you will strive on service excellence and team development.  In this position you will oversee the operation of the department, continually encouraging your team to exceed guest’s expectations at all times.  You will also contribute to the strategy of the department through support and implementation of requirements set by the Front of House Manager.

Being the first point of contact for our guests at our 5* Resort you will welcome everyone with a professional and confident approach.  Key aspects of the role also include co-ordinating porter activities, responding to all guest requests, including organising dinner reservations, taxi and car bookings and ensuring that information on the Resort’s facilities and local places of interest are readily available. 

To be considered for this role you will have people management experience (preferably within a 4 or 5 star concierge operation), excellent communication and leadership skills, a passion for delivering outstanding guest service and have the ability to gain maximum productivity in the team. 

In return, we offer an attractive package which includes:

  • Complimentary meal while on duty
  • Uniform provided and laundered
  • Free Dylan’s Leisure Membership (including partner)
  • Life Assurance Scheme
  • Group Personal Pension Scheme
  • Generous discounts throughout the Resort
  • Accommodation can be provided subject to availability

 

We look forward to hearing from you!

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