Receptionist - London

Receptionist - St James, London

Hotel Café Royal enjoys an unrivalled setting, where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It's where history, culture, business and the stage are just steps away. That's one reason why, for 150 years, people who make a difference have made their way through these doors. 

Your role:

As a Receptionist, your primary duty will be to provide our guests with unparalleled hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome whilst they visit our energetic and vibrant city. You will also ensure hotel charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner.

Your profile:

• A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm
• Proven background within a luxury hospitality environment, ideally within a similar guest facing role or as a Hotel Receptionist
• Exceptional communication skills with the ability to connect with guests who possess little English speaking ability - fluent level of spoken English is essential and another language is advantageous
• Working knowledge of Opera is desirable
• Flexibility to work early mornings, late night, weekends and occasional overnight shifts

Your Benefits

• On duty meal
• Uniform provided & laundered
• Fantastic training & development opportunities
• Recognition rewards, employee referral scheme, colleague football team
• Discounted room rates and F&B, as well as other lifestyle discounts
• Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World

Ready to join the team?

Please apply through Caterer by following the 'Apply Now' link below. Please ensure to send a cover letter (outlining your suitability for the vacancy) and a resume that is fully up to date and correct.

Unfortunately due to the volume of applications, we are unable to contact unsuccessful candidates.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates.