Light Cinemas

Assistant Manager - Bradford

Recruiter
Light Cinemas
Location
Bradford, West Yorkshire
Salary
£18,000 - £21,000
Posted
12 Aug 2018
Closes
31 Aug 2018
Job Type
Full Time

Assistant Manager - Bradford

Reports to: Deputy Business Manager/Business Manager

Direct Reports: Supervisors and Team Members

Responsibilities:

  • Responsible for managing, coaching and motivating the Supervisors and Team members to deliver an exceptional customer experience. You will be required to be the duty manager for the cinema on a frequent basis.
  • Focused on delivering excellence in your assigned area of responsibility, and support your colleagues in their areas, ensuring maximum contribution to the delivery of the business.
  • Deputise for the BM (Where no DBM exists)
  • Work as part of the management team to ensure the delivery of all business objectives and that the business is running efficiently, effectively and in line with basic management training.
  • Ensure your specialism is delivered in line with business requirements.
  • Deliver the core KPI’s through effective duty management
  • Managing People:
  • Implement, deliver and achieve your business objectives while driving your development.
  • Recruit, induct, train, develop and manage performance of Supervisors and Team members
  • Maximise engagement of the team through recognition, coaching and empowerment.

Operations:

  • Ensure high levels of cleaning and housekeeping are maintained consistently
  • Ensure staff scheduling is maximised to exploit business opportunities
  • Ensure the health and Safety and well-being off all staff and customers is to expected business standards
  • Ensure all business policies and procedures are followed too expected business standards.

Customer Service:

  • Ensure a front of house presence at key business times to oversee the delivery of the customer journey.
  • Doing the right thing for customers to ensure that our brand standards and reputation are maintained.
  • Maintain and build awareness of current and imminent film product, promotions.
  • Consistently strive to improve the customer experience in your cinema
  • Engage with customers be being visible and responding to their needs.
  • Ensure the highest levels of Audio Visual presentation are maintained.

Finance:

  • React and respond to local market conditions and trading to maintain business efficiency in a timely manner.
  • Control all cash and maintain banking controls.
  • Remain within budgetary constraints where applicable.

Skills Required:

  • Customer facing industry experience
  • Knowledge of film
  • IT Literate
  • Ability to prioritise tasks
  • Good organisational skills
  • Good communicator
  • Supervisory or line management experience.

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