Assistant Manager - Bradford
- Employer
- The Light
- Location
- Bradford, West Yorkshire
- Salary
- £18,000 - £21,000
- Closing date
- 31 Aug 2018
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Assistant Manager - Bradford
Reports to: Deputy Business Manager/Business Manager
Direct Reports: Supervisors and Team Members
Responsibilities:
- Responsible for managing, coaching and motivating the Supervisors and Team members to deliver an exceptional customer experience. You will be required to be the duty manager for the cinema on a frequent basis.
- Focused on delivering excellence in your assigned area of responsibility, and support your colleagues in their areas, ensuring maximum contribution to the delivery of the business.
- Deputise for the BM (Where no DBM exists)
- Work as part of the management team to ensure the delivery of all business objectives and that the business is running efficiently, effectively and in line with basic management training.
- Ensure your specialism is delivered in line with business requirements.
- Deliver the core KPI’s through effective duty management
- Managing People:
- Implement, deliver and achieve your business objectives while driving your development.
- Recruit, induct, train, develop and manage performance of Supervisors and Team members
- Maximise engagement of the team through recognition, coaching and empowerment.
Operations:
- Ensure high levels of cleaning and housekeeping are maintained consistently
- Ensure staff scheduling is maximised to exploit business opportunities
- Ensure the health and Safety and well-being off all staff and customers is to expected business standards
- Ensure all business policies and procedures are followed too expected business standards.
Customer Service:
- Ensure a front of house presence at key business times to oversee the delivery of the customer journey.
- Doing the right thing for customers to ensure that our brand standards and reputation are maintained.
- Maintain and build awareness of current and imminent film product, promotions.
- Consistently strive to improve the customer experience in your cinema
- Engage with customers be being visible and responding to their needs.
- Ensure the highest levels of Audio Visual presentation are maintained.
Finance:
- React and respond to local market conditions and trading to maintain business efficiency in a timely manner.
- Control all cash and maintain banking controls.
- Remain within budgetary constraints where applicable.
Skills Required:
- Customer facing industry experience
- Knowledge of film
- IT Literate
- Ability to prioritise tasks
- Good organisational skills
- Good communicator
- Supervisory or line management experience.
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