Lobby Ambassador - London

Lobby Ambassador - Royal Garden Hotel, London

The Royal Garden Hotel is one of the UK’s largest five red star hotels comprising of 394 bedrooms, three bars, two restaurants, extensive conference and events spaces and a health club. Priding itself on providing a tailored personalised guest service, the Royal Garden Hotel is located next door to Kensington Palace and some of London’s most famous attractions. The hotel also has a rich and remarkable sporting legacy dating back to the famous World Cup win of 1966. 

This exciting and varied role requires a person who is highly guest focused and has the ability to delight our guests who require high levels of professionalism, friendliness, knowledge and technical ability. You will be required to promote and develop loyalty from hotel guests by reacting positively to their needs and providing a high level of tailored personalised guest service. You will manage and develop relationships with our guests and assist in creating a warm relaxed atmosphere being present in the hotel public areas, to promote goodwill and react to customer comments and needs.

We are searching for a confident professional with a pleasant, well groomed image, and a passion to work hard for our very important guests and the company overall.

Key Skills

• Provide a genuine warm welcome to the Royal Garden Hotel guests and visitors; upon departure thank them with a genuine farewell
• Coordinate seamless arrivals and departures of guests
• Manage the lobby guests flow
• Be able to assist with any questions from the guests regarding hotel services, requests, facilities and any other information
• Exhibit the ability to anticipate our guests needs
• Review VIP arrivals and assist the Guest Services Hosts with ensuring the rooms are ready.
• Assist the Guest Services Hosts with meeting all VIP’s on arrival
• Ensure the lobby is clean and presentable at all times

If you are interested in this position and are eligible to work in the UK, please send us your CV and cover letter explaining how you meet the requirements of the role.

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within three weeks, please assume that your application has been unsuccessful on this occasion.