Night Porter

Night Porter - Champneys Health Resort Henlow

30 hrs per week - 3 nights per week

RESPONSIBLE TO: Shift Leader, Front of House Manager, General Manager and Operations Manager

RESPONSIBLE FOR: Provide smooth night-time operations within the resort, to give ultimate customer service to guests and ensure the highest standard of customer care is maintained in line with company standards.

MAIN DUTIES AND RESPONSIBILITIES

• To give ultimate customer service to all resort clients
• To ensue the highest standards of customer care are maintained in line with company standards
• Ensure that positive and effective inter-departmental communications take place at all times especially with reception and housekeeping
• To secure the building
• To patrol the building
• To run the night audit
• Prepare the building for the following day
• Arrange newspaper order and complete the newspaper morning deliveries
• To comply with company health and safety policy and procedures ensuring a safe working environment.
• To be fully aware of bedroom areas and rooms.
• To be on hand at anytime to help guests with problems
• To arrange and set up conference requirement
• To answer the telephone within 4 rings with an excellent telephone manner and be able to help with enquires and transfer calls.
• To action any memos left in your tray
• To ensure there is always a good supply of packs and luggage labels
• Any other reasonable task allocated by the reception staff