Spa Team Leader - Coventry

We have an exciting opportunity for a Spa Team Leader to join our highly successful team in Coventry where you will receive a competitive salary plus amazing benefits which include FREE membership to our state of the art gyms, FREE parking, excellent holiday allowance, as well as discounted food & beverage and stays in our hotels. 

As our Spa Team Leader you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result, you should be highly attentive to detail and be capable of delivering consistent standards. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed. You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.Reporting to the Spa Manager and General Manager, your duties and the key responsibilities as our Spa Team Leader are to:

• Support in the execution of a local sales and marketing strategy and business.
• Ensure brand standards are delivered consistently.
• Create an intensity around excellence and service that drives performance of the spa team members.
• Ensure all team members have experience and have been tested on their knowledge for each treatment.
• Foster a culture of passion for the spa and knowledge by conducting treatments trade tests in order to maximise sales.
• Support in the delivery of local marketing activity and events to ensure they achieve an appropriate return on investment.
• Share experience and personal passion to lead and embed a strong development culture and training and development is consistently high priority.
• Support with the recruitment of team members who embody the role model descriptions of the high performance behaviours.
• Using the KPI’s, support with bench-marking individual team member’s performance in terms of sales and through our online appraisal system review their performance against the five high performance behaviours.
• Ensure stock is kept to the correct par levels are in line with specification and all relevant paperwork is up to date and in order for monthly stock take.

Why choose us? 

We operate at the luxury/lifestyle end of the market with typically 110/160 bedrooms. Each of our hotels is equipped with fantastic leisure and dining facilities. They also have a Starbucks, meeting rooms and conference facilities. We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. As an expanding company with new hotels in the pipeline we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way. 

If you are truly passionate about a career in hotels and would like to work for a company that gives you job security, supportive management, a great team spirit and a real feeling of inclusiveness then Village Hotels is the place for you. Our values and behaviours (inspirational, driven, commercial, detailed and resilient) demonstrate our passion for giving our guests an excellent experience and our staff the best career opportunities. So whether this is your first step into hospitality management, or you are an expert hospitality professional, come and join Village and find a place under our roof that’s right for you. 

Apply now to be our Spa Team Leader.