Spa Attendant- Skipton

Spa Attendant - The Coniston Hotel Country Estate & Spa

To ensure that all Health & Safety checks are complete and equipment and plant are running correctly prior to opening each day, throughout the day and at close of business each evening. To manage the laundry and maintain the cleanliness and tidiness of poolside, and thermal areas, whilst providing excellent customer service and fulfilling requests from members and supporting the Spa team. As well as being the Lifeguard on Duty. 

The following are specific responsibilities and contributions critical to the successful performance of the position:

OPERATIONAL

• To be the lifeguard on duty and deal with any pool incidents as required
• To carry out pool water testing every two hours within the Health & Safety guidelines ensuring chemical balance is maintained in all pool water at all times. 
• To ensure all spa pool facilities and thermal suite are maintained and cleaned to the highest standard
• To ensure all areas of the spa including pool, thermal suite, changing rooms, spa treatment public area are checked regularly for cleanliness and tidiness.
• Ensure that all departmental equipment used is maintained and in good working order
• Replenish guest towels and ensure soiled towels are returned to the correct party as per the spa SOP’s
• To support the reception team when required
• To support the F&B team when required
• To be fully knowledgeable and up to date with the Spa’s offering
• Report any unusual occurrences immediately to your Duty Manager
• To be able to work shifts with maximum flexibility as and when necessary
• To carry out any other duties as imposed by the needs of the business and requested by a senior manager

HUMAN RESOURCE

• To attend departmental induction and company orientation training
• To support excellent working relationships within the department
• To follow the SOP’s for all leave (holiday, un-paid, sickness,)
• To attend and contribute in all training booked by management
• To adhere to company dress code and to maintain a high standard of personal hygiene and cleanliness

ADMINISTRATIVE

• To maintain accurate H&S records

SALES AND MARKETING

• To be aware of all S&M activity and positively promote where appropriate

HEALTH & SAFETY/LEGAL

• To carry out and log daily H&S checks in relation to the changing rooms, pool area, water, thermal suite and outdoor areas,
• To always use the correct cleaning materials and in the correct manner at all times as laid down by the Control of Substances Hazardous to Health, (COSHH) Regulations 1988 and maintain your department COSHH Register Ensure safe working practices are adhered to at all times

PERSON SPECIFICATION  

ESSENTIAL

• A passion for customer service excellence
• Ability to work well as an individual and work as part of a team
• Reliable, Efficient and pro-active
• Keen for personal development and learning
• Ability to work calmly under pressure

DESIRABLE

• Previous work experience in a similar role
• Lifeguard qualification (or willingness to attend training)
• A passion for the Spa and Leisure industry
• Pool plant qualification (or willingness to attend training)

“Thank you for your interest in the Coniston Hotel Country Estate and Spa. If you have not heard back from us within three weeks, unfortunately on this occasion, your application has been unsuccessful.

However, we would like to keep your CV on file for the next 6 months. If you prefer us not to, please let us know.”