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Team Member - Wembley

Employer
London Designer Outlet
Location
Wembley, London
Salary
Competitive salary plus benefits
Closing date
29 Aug 2018

Job Details

Team Member - RED 5 Wembley

Job Purpose

The Team Member position is responsible for assisting the Store Management team in achieving their business goals. 

Key Accountabilities and Responsibilities

Sales 

  • Actively engage in positive dialogue with customers to establish their needs, offer guidance and generate sales.
  • Assist the store in exceeding its KPI targets by way of effective add on selling including till promotions.  
  • Inform customers about our products and services in a positive and knowledgeable way.  
  • At the request of store Management conduct effective sales floor product demonstrations to create a fun and enjoyable shopping experience whilst generating sales.  

Store and Service Standards 

  • Ensure that high standards of customer service are delivered at all times.
  • Interact with customers in a professional, confident and friendly manner at all times.  
  • Assist in ensuring the visual presentation of all stores is maintained to a very high standard at all times.
  • Support the effective replenishment on the shop floor and ensure all items on display are correctly priced.
  • Assist with cleaning duties to ensure the store is maintained to a high standard of presentation. 

Stock and Cash Control 

  • Ensure fully comply with all company procedures relating to faulty / damaged products.
  • Assist in ensuring all stock rooms are maintained to a high standard and all stock treated with respect. 
  • Ensure that any suspicious behaviour likely to result in the loss of company stock, cash of credit card fraud is brought to the attention of the Store Manager.
  • Advise the Store Manager regarding any stock control issues or delivery discrepancies.
  • Ensure fully compliant with regard to till operation, refunds and cash control.

HR / Health & Safety 

  • Adhere to all areas of company policies and procedures including our Dignity at Work policy.
  • Take reasonable care not to put yourself, work colleagues or customers at risk by what your actions.
  • Bring to the attention of the Store Manager any observations with respect to non- compliance of company health & safety policies and procedures. 

Company

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