An innovative individual wanted to attract new business and to will deliver warm hospitality

Who are we looking for?

We are looking for an individual who thrives on delivering great customer service to be our Reservations Coordinator.

Customer experience is the key to the success of our business and we need someone to help ensure we're at the top of our game in this area. Our sales coordinator helps our busy Sales Office, which covers room, bedroom and spa management and bookings; as well as supporting the reception team. The role is ensuring the guest experience is the best it can be.

This role is a is based over 40 hours per week.

Key responsibilities include:

•            Providing the best possible customer service to all of our guests, be it business or pleasure

•            Making and assisting with will room, bedroom and spa bookings.

•            Contributing towards sales for room, bedroom, and spa occupancy targets

•            Be knowledgeable with regards to the location and facilities offered at your site

If you have a keen eye for detail and great organisation skills then this could be the role for you. Previous experience in this or a similar role is essential, however full training will be provided.

In return, we are offering the successful candidate a rewarding role with scope for career progression and development.

There’s a competitive rate of pay as well as all the benefits of working for a growing and well respected company, including 28 days annual leave (rising to 33 days after 5 years), generous employee discounts, life assurance and much more.

Solent Hotel & Spa is a four-star property, ideally placed within easy reach of Portsmouth and Southampton. It welcomes hundreds of leisure and business guests every week and staff pride themselves on providing a quality experience. With 117 guest rooms, 13 meeting rooms, restaurant, bar and spa, it's a busy place to work. It is part of Thwaites Hotels, a unique collection of 8 luxury hotels offering high quality service from food to spa treatments to accommodation. Last August we also opened a new 54-bedroom lodge next to the hotel, so it's an exciting time to join the team.

Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations.

What are you Thwaiting for?