Skip to main content

This job has expired

Front of House Manager - Loughton

Employer
Places Leisure
Location
Loughton, Essex
Salary
Competitive
Closing date
31 Jul 2018

Front of House Manager​ - Loughton Leisure Centre

We have a fantastic opportunity for a high calibre Sales Manager who is passionate, inspirational and driven to ensure that we consistently deliver outstanding levels of customer service and exceed our members’ expectations. 

You will be responsible for exceeding the budgeted membership sales within the centre and for managing a team of Customer Advisors to achieve this aim. You will ensure that the sales team is recruited, trained and managed to consistently achieve an outstanding level of customer care.  Every sale will be different and you will ensure that each one is personal to the prospective member.

We are looking for candidates who can demonstrate the following:

  • Previous sales management and / or supervisory experience within a sales environment
  • The ability to drive and lead a team
  • Demonstrable experience in consistently achieving and exceeding targets

In return we offer an attractive basic salary with an opportunity to significantly boost your income by exceeding targets.

Places Leisure operate over 100 leisure centres across the UK and we’re expanding rapidly.  Our team of passionate individuals make Places Leisure what it is today, and that’s the expert leisure operator in the industry.  We see the whole team as our best asset and that’s why we’re committed to offering competitive salaries, working with Lifetime to provide high quality training and qualification opportunities as well as unique in-house talent development initiatives.  We’re looking for individuals who can engage with our customers, enhance their experience and exceed their expectations. 

KEY OBJECTIVES

  1. To support and contribute to the company’s mission statement – ‘To create active places and healthy people’.
  2. To manage and co-ordinate all aspects of the Receptionist function, ensuring a friendly, efficient and consistently high quality service to all customers.
  3. To undertake the responsibilities of a Receptionist when on duty.
  4. To undertake additional specific responsibilities as requested.

K.O.1

  1. Ensure that reception is appropriately staffed at all designated times.
  2. To assist with the interviewing, selection and training of new reception staff.
  3. To chair departmental meetings as required.
  4. To offer support and advice to receptionists and other staff as required.
  5. To maintain an effective system of communication between the receptionists themselves and with other departments.
  6. To feedback any key issues to the Operations Manager/Centre Manager.
  7. To attend senior Team Meetings as requested, and offer input and advice on any aspect of the Centre’s operation.
  8. To assist with the performance and development Performance & Development Appraisals of receptionist staff as required.
  9. To liaise closely with other departments e.g. finance, administration and marketing etc., to ensure a cohesive operation.
  10. To ensure a practical efficient lost property system is in operation at all times.

K.O.2

  1. To greet customers in a friendly manner and with a smile.
  2. To administer booking using computerised and manual systems.
  3. To process all payments accurately.
  4. To monitor admissions of unaccompanied children under the age of 8.
  5. To administer course enrolments.
  6. To administer the hire equipment and deposit system.
  7. To carry out photocopying as necessary.
  8. To operate the P.A. system.
  9. To record and administer the lost property system.
  10. To restrict access into the Reception area to authorised personnel only.
  11. To ensure that the Reception area is kept tidy and presentable at all times.
  12. To ensure all communications, memos, diaries are read each day.
  13. To ensure the float management systems are followed.
  14. To answer the telephone as per the D C Leisure standard.
  15. To handle all potential membership enquiries as the per D C Leisure standard.
  16. To assist with any general clerical duties as requested.
  17. To cash up till(s) as per the Centre’s procedures.
  18. To attend Receptionist meetings and provide input into ways of improving and developing the service.
  19. To feedback any areas of concern to the Head Receptionist or Operations Manager.

K.O.3

  1. To assist in the preparation of reports and attend meetings as required.
  2. To assist with fault of the Centre’s operation as required.

Health And Safety:              

As a senior member of staff you are responsible for the safety and welfare of any staff under your direct control, and you must therefore have knowledge of the Company’s Health & Safety Policy and relevant instructions to your area of work.  Any matter which you consider requires attention in this respect is your responsibility to report following the correct procedures, or to the Health and Safety Manager.  Copies of the current Health & Safety Policy and Safety Procedures are available in the Centre.

NB.

This is not intended to be a full definition of duties and staff will be expected to assist in such other duties as may be allocated.  This job description is subject to variation as the needs of the Centre and the Company may require.

Think you’ve got what it takes? APPLY NOW!

Successful applicants will receive notification of an interview within 2 weeks of the closing date.  If you have not heard within this timescale please assume that you have not been successful. 

Offers of employment may be conditional upon a satisfactory DBS check, in line with the Places Leisure DBS Policy.

Places Leisure is an equal opportunities employer.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert