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Application Support Manager - 12 Month Fixed Term - Leeds – Asda House

Employer
Asda
Location
Leeds, West Yorkshire
Closing date
21 Jul 2018
Application Support Manager – Customer & Back Office Systems

An exciting opportunity to join the Technology team at the world’s largest retailer, with a unique culture and a relentless focus on the customer. You’ll join a team going through significant transformation from a traditional discipline based model to DevOps, looking to use Agile and product management delivery techniques wherever appropriate.

Your work will be focussed on the store and back office applications for the Asda business, at a really exciting time for our business as we look to build a new ‘digital’ relationship with Asda’s in-store customers and Colleagues. In your role, you’ll be accountable for the day to operations of a portfolio of applications. By managing your team, made up of Asda colleagues and partner resources, and by using ITIL as a framework, you will focus on providing great application service levels to our business customers.

You’ll benefit from fantastic opportunities such as career progression, flexible working, behavioural and role specific technical training.


Responsibility/Accountability
  • Provide all aspects of line management for small team of Asda colleagues
  • Manage a team and partner organisation to ensure that all agreed business performance related service levels are achieved.
  • Work seamlessly with development and QA resources, ensuring that all new products are transitioned into service quickly and efficiently.
  • Manage the finances for your team, meet our financial commitments and challenge revenue spend to deliver a lower cost of support.
  • Create product roadmaps to ensure that applications remain up to date, supportable, and have capacity to satisfy future demand.
  • Proactively review and improve the service that your team provides, such as improving our automated monitoring and alerting capabilities, identifying and resolving any potential gaps.
  • Where we fail to meet our objectives, lead your team to create and deliver service improvement plans
  • Make sure your team adheres to all appropriate processes and standards for all configuration change to the systems you manage.
  • Build trusted relationships with your customers across the business and your peers across Asda Technology.
  • Communicate our service performance, both verbally and by producing high quality service reporting.
  • Knowledge and Skills
  • Experience of managing a support and maintenance team
  • Knowledge of the ITIL service management framework
  • A track record of building successful relationships
  • Ability to communicating and influencing at multiple levels

  • Benefits Excellent salary, company bonus and pensionFUN environmentA strong commitment to personal development and training Free parking in the centre of LeedsGreat cultureStaff discountLife Insurance, medical care, cycle to work schemeAnd tonnes more…This position is open is open to Flexible Working / Part Time / Job Share.If you have any questions regarding the position, then please email clare.tempest@asda.co.uk

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