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Store Colleague - Optical - Inverness (slackbuie)

Employer
Asda
Location
Inverness, Highland
Salary
Competitive
Closing date
21 Jul 2018

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Be the best you can be as a

Optical Colleague

How will you make a difference?

Here's the short answer;

Customer service is at the heart of everything that we do at Asda. Every customer expects great service and Asda customers are no exception. We expect you to be warm and friendly to all our customers, especially so in the Opticians.

Every customer expects to receive great service at Asda and subsequently, whenever you’re on the shop floor we expect you to give great service to them - customers are at the heart of our business, without them, we have no business!

We expect you to be passionate about great shopkeeping, working hard to drive wastage down and sales up. A further expectation is that you work with honesty and integrity and in a professional manner - customers’ ocular health issues are personal and sensitive matters and you must serve them in a warm, friendly, respectful and considerate manner at all times.

Everyday matters

We’re proud of our warm and friendly service. It’s what our customers love and have come to expect. So we’ll always expect you to:
  • Have a smile in your voice as well as on your face. Always say ‘hello’ and ‘goodbye’ – and in between show an interest and find out customers’ needs
  • Always remember to be warm and friendly
  • Treat every customer as an individual; YOU may be the first person the customer speaks to in the store, and possibly the last. YOU can make a difference to the customer experience
  • Talk about your products. Know how all your products can be used so give advice and help to your customers
  • Make a friendly parting comment
  • Learn about the different appointment types
  • Always explain what each stage of the eye test involves and what you’ll be doing before doing it. Offer the use of the consultation room – they may feel more comfortable speaking about their ailment with you in private
  • And much more!!

  • Being the best you can be, every day

    All Optical colleagues will be fully trained to carry out the dispensing of glasses and contact lenses, repairs and adjustments, glasses verification, teaching contact lens insertion and removal.

    We’re one big team, so we’re looking for helpful, outgoing people who can get along with and support others.

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