Contact Centre Advisor
- Employer
- Fitness First
- Location
- Poole, Dorset
- Salary
- Competitive salary
- Closing date
- 14 Aug 2018
View more
- Sector
- Travel & Culture, Sales and Customer Service Associate
- Job Type
- Part Time
Job Details
DW Fitness First are recruiting for Call Centre Advisors to join their team in the Poole Contact Centre on a permanent basis.
The Role
You will be required to operate within a busy call centre environment, dealing with a high volume of inbound calls and emails with a variety of club membership related enquiries.
You will be dealing directly with our club members with the objective of handling all queries or complaints in a professional and efficient manner to deliver the best possible level of service.
Working within a culture focused on improvement, support and positive results, this role demands great attention to detail whilst working to set targets and deadlines. You will be expected to prioritise effectively and make a positive contribution to Contact Centre team performance.
This is a great opportunity to join a progressive business, acting as an ambassador for our brand in all your communications.
Skills and Experience needed:
Experience of working within a call centre environment
Experience of dealing with high volumes of calls and emails
Exceptional verbal and written communication skills
Confidence to effectively communicate within the team and wider business functions
Able to problem solve
Able to work within a target/ deadline driven environment
Company
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