Sales and Enquiry Handler/Marketing Executive

At Nuffield Health Haywards Heath Hospital, we are committed to delivering the very best customer service and care starting from initial customer enquiry through to full recovery and final patient discharge.

As part of the Sales and Marketing team, the successful candidate will be responsible for providing professional and caring support to the community as well as the hospital and wider Nuffield Health teams.

The role of the Sales Enquiry Handler/Marketing Executive is to increase business by providing a high quality sales enquiry handling service, supplying potential customers with information about the services offered at Nuffield Health Haywards Heath Hospital, and ensuring up to date communications are also delivered.

Working as part of a team, your role will see you take ownership of enquiries received into the hospital from various stakeholder groups, including patients, consultants, GPs and medical secretaries. You will respond to a wide variety of customer requests, primarily via the telephone, but also from web enquiries and on occasion face to face. You will be responsible for maintaining and updating sales leads via a CRM system and following each lead to close, focussing on maximising sales and customer service levels.

Your role will also be to assist in Nuffield Health's marketing function. Setting up and hosting of promotional events to consumers and medical professionals, providing a digital media presence through popular social media channels and ensuring the Nuffield Health Haywards Heath web pages are up to date, user friendly and represent all the Hospital's services and functions. In addition, working with the Sales and Marketing team, the successful candidate will also be required to generate hospital literature, advertising materials and work with local PR agencies.

Requirements for the Post
Preferred - 1-2 years relevant experience in a similar role
Preferred - Customer Service and sales experience
Required - Good written and verbal communication skills
Required - Good interpersonal skills and a good level of IT literacy
Required - Good attention to detail

Key Accountabilities
To provide an enquiry handling service, supplying potential customers with information about the services offered at the hospital, in response to telephone, web and face-to-face enquiries.
To act as patient advisor, guiding patients through every aspect of their patient journey from initial enquiry to patient discharge. Gaining an insight and knowledge into all hospital departments that have customer touch points to ensure the patient can be put at ease by clearly outlining expectations of the patient journey from beginning to end.
Support Medical Secretaries and Hospital Bookings Teams to ensure that customer requirements and queries are dealt with effectively.

* To set up and host events working with a range of health care professionals to deliver high quality educational and community events to the general public both within the hospital and externally. Working on occasion during evenings and some weekends.
* To set up a social media strategy, delivering planned messaging aligned to the hospitals services and functions working to agreed KPI's and goals.
* To regularly monitor the Nuffield Health Haywards Heath web pages ensuring up to date and relevant content is displayed at all times providing an informative and easy user experience designed to maximise enquiries.
* To work with central teams to ensure that hospital product and service information is up-to-date and meets customer requirements in providing the information they need to support healthcare choice decisions.
* To assist in the production of marketing publications and/or campaigns to support business development.
* To maintain the necessary administrative systems and processes to support business development requirements.
* To develop constructive relationships with both internal and external stakeholders.
* To assist in the co-ordination and delivery of projects, supporting the achievement of business aims.
* To assist in the promotion of the services of the hospital throughout the local community.

Why Nuffield Health?
At Nuffield Health, you'll find the support, training and respect for balance that will enable you to enjoy a healthy work life.

This is an exciting time for us and it could be for you too. Our vision is to transform healthcare in the UK and deliver health as it should be. Our approach is unique ­- we're bringing together assessment, treatment and prevention services to provide truly integrated care.

Opened in 1993 close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties. With three theatres comprehensive outpatient facilities and 26 en-suite beds, ours is a well-planned hospital with a clean, modern environment.

As the UK's leading healthcare social enterprise, every penny we make is reinvested in our resources. It means that together, we can all do the right thing for our patients, clients and employees.

Nuffield Health is committed to equal opportunities in the recruitment, training, and development of our employees. We have a duty to apply to the Disclosure and Barring Service (DBS) for disclosure on successful candidates.