Apartment Supervisor - London

Apartment Supervisor - The Hoxton, Holborn

We are currently recruiting for an Apartment Supervisor, to join us here at The Hoxton Holborn. 

Your Responsibilities:

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• You will be the primary contact for all delegates attending events on the day, assisting with their requirements (i.e. equipment set up, admin tasks, catering, etc.)
• Maintain the meeting room area, ensuring all rooms are set up correctly according to the instructions given and ensure all areas are kept neat and tidy at all times.
• To be responsible for the billing of each event and ensure all events are checked in and out in a timely manner.
• To maintain observation over delegates and delegates’ property to ensure security alerts are kept to a minimum.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• To report any maintenance issues to the correct department and check to ensure the work has been completed.
• In conjunction with the Front Office Manager, ensure the Apartment is sufficiently staffed at all times whilst delegates are present.
• Responsible for ordering and monitoring all stock on a regular basis and responsible for submitting the monthly stocktake to finance by the required deadline each month.
• Responsible for processing all invoices in regards to guest supplies, stationery, equipment and larder as required.
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Assist the M&E Coordinator with conversion of enquiries as and when required.
• Assist the M&E Coordinator with site inspections and client appointments.
• Ensure there is a smooth transition with minimal disruption from Day to Night set up with Soho House.
• To be fully aware, competent in and follow at all times:
• Hotel fire procedures.
• Hotel security procedures.
• Hotel health & safety policy and procedures.
• Hotel and departmental operational standards and procedures.
• Customer service standards.
• To work in a safe manner at all times, ensuring personal safety and the safety of others.
• Ensuring all items raised which may cause harm to guests or other employees are addressed immediately to the Duty Manager.
• To ensure your appearance meets the Hotel standard at all times and your uniform is maintained in good repair and that you achieve the high standard of personal hygiene.
• To help where required within the business as a whole.
• To achieve and maintain the highest possible levels of customer service at all times.
• To inspect the facilities on a regular basis and report any maintenance issues to the Duty Manager.
• To assist fellow colleagues both within and outside your normal department where possible to ensure operational and customer service requirements are achieved at all times.

Your skills:

• You have hotel or leisure related experience in a similar role.
• High level of verbal and written communication skills, competent computer skills and some understanding of GDS. 
• You have experience of Micros Fidelio Opera or a similar front desk operating system.