Haven, part of the Bourne Leisure Group, is a company where the overall aim is about being an antidote for daily life for our holidaymakers or holiday home owners on our 40 parks. We describe our team members, at all levels, as 'bright and breezy' people and you will need to have the right attitude to consistently live by dare to care, yes, I can, keep it simple, make it fun and do the right thing values. As a team, we have a passion for ensuring that our holidaymakers and owners create memories and have the very best experiences while on our parks, as well as prior to visiting, during and after their holiday. The aim is to deliver an effortless experience for our holidaymakers and owners so they can relax and enjoy the lifestyle they envisaged prior to joining us.As a QA Tester you will be part of our Web Team, focusing on delivering the best customer experience online. As a QA Tester you will have an integral part of the team by ensuring all developments and BAU changes are fully tested before launching to our customers making sure we are meeting the customers' needs. Everything you do will be focused on the customer in mind and must be able to challenge decisions that are made within the business in order to produce the best customer experience. You will work closely with developers, testers and product owners ensuring that the products are delivered with 100% acceptance. We work within a 2 week sprint cycle, which will include testing across multiple environments and multiple devices. You will have the responsibility of managing the release process, making sure that we deliver the developments on time.

The Purpose of the role:

• User acceptance testing across multiple websites which include our main haven.com and m.haven.com website, holiday home ownership and owners websites.
• BAU testing includes: day-to-day testing of user stories, reviewing user stories and adding acceptance criteria. Perform daily website testing across the main website KPIs; ensure top devices and browsers are covered.
• Working on projects to QA new developments assessing the quality and user journeys making sure the developments are fit for our guests.
• Documentation: developing test cases and plans, conducting tests, test analysis and reporting of the results.
• Day-to-day up-keep of TFS: updating user stories, reporting and managing defects, reviewing and streamlining the backlog.
• Managing and communicating customer pain points across the websites: reporting defects and prioritising the most severe problems with the product owner.
• Problem solving: responding quickly and comprehensively to customer and business fault reporting, especially if the fault affects the booking journeys or key website KPIs; reviewing critical issues and replication procedure.
• Managing the website survey programme: including recommending the survey approach, liaising with providers, building a plan, curating the approach and regularly reporting on survey findings, recommendations and removing barriers to conversion.
• Analysing, documenting and communicating the top browsers used and the top devices; advising on implications of new devices and operating systems.
• Managing releases: collaborating with technical teams and product owners to manage releases into development environments.
• Managing communications: support the Product Owners with the creation, testing and acceptance of user stories; communicate risks/concerns and advise on key decisions; support Product Owners with stakeholder communications around development and testing.
• Assisting and covering for the other testers when required as well as any other ad hoc task required to support the team and the business.
• Multi device testing, browser and screen resolution testing
• Testing all website developments, includes testing HTML before it goes into development
• Help assist in projects from documenting user journeys to gathering data
• Bi weekly sprint meetings where you will review user stories and discuss any improvements that can be made to the sprint process
• There will be occasions when you will be required to visit the parks to gain brand knowledge and customer experience Essential Skills:
• A minimum of 2 years experience in QA testing, understanding customer experience on both desktop and mobile
• Can work well within a team as well as being able to work on your own
• Using your own initiative and being proactive
• Passionate with the desire to improve the customer experience
• Ability to work under pressure
• Excellent communication skills
• Knowledge of Excel
• A team playerDesirable;
• An understanding of Google Analytics
• Automated script testing
• Experience using testing tools e.g. Tealeaf

The Benefits of working with us:

• Free use of many of the Park facilities and discounts off our food and retail outlets.
• Discounted Bourne Leisure holidays for you, your family and friends.
• Reward and recognition schemes including long service and team member of the month.
• Externally recognised qualifications to give you the opportunity to develop and progress.