What is the main purpose of the role?

In this key role for our business, your responsibility will be to effectively handle and convert wedding enquiries from initial stages through to final details, followed by the accurate communication of client requirements to the Operational team prior to the event itself.

You will ensure customers’ expectations are met and exceeded, in turn supporting the achievement of the property’s budget and targets.

A key part of this role is to conduct show rounds for Weddings, ensuring that correct information is given to the appropriate enquiry. You will also assist with organisation of Wedding Showcases to highlight the property to the local wedding and banqueting market.

The Ideal Candidate

To be successful in this role, experience of working in a similar role previously, ideally within a 4* quality hotel/events centre, is essential.

We are looking for a customer focussed individual with the ability to work under pressure whilst maintaining a positive, can do attitude. You will need excellent organisation and time management skills with an eye for detail and the ability to use your own initiative.

Communication skills are key, allowing you to build strong and effective working relationships across the business and to create a rapport with guests.

You will be IT literate and it would be advantageous for you to have some knowledge of Opera.