Housekeeping Porter - Stamford Bridge Stadium

Reports to: Housekeeping Supervisor 

Department: Housekeeping, for Millennium & Copthorne Hotels at Chelsea FC       

Hours of work: 40 hours per week

Job Function: Responsible for keeping the assigned areas, equipment, appearance and uniform clean and in order. Maintain linen supplies and ensure sufficient are available for daily operations. To maintain required productivity and required standards in Housekeeping Department.

Main Responsibilities:

• Ensure there is correct amount of clean linen in assigned cupboards.
• Keep areas clean of dirty linen and rubbish at all times.
• Clean and change any fixtures and fittings as instructed by Supervisor.  This is to include the cleaning of balconies.
• Clean and maintain service areas, corridors, lobby lifts, wall lights and pictures in assigned areas.
• Be responsible for the changing of heavy curtains, net curtains, shower curtains and valances, when requested.
• Turn mattresses in each room on assigned floor every three months.
• Spot clean furniture, carpets and upholstery when requested by Supervisor.
• Collect bedding and stores when requested by the Supervisor.
• Report any soiled or damaged furniture, fixtures, fittings and equipment to the Supervisor.
• Remove or install furniture in rooms as requested by Supervisor.
• Be responsible for any keys or bleeps in their possession.
• Report immediately and hand over all lost property to Supervisor.
• Report immediately anyone or anything suspicious to security or Supervisor.
• Report immediately anything that may be a health and safety hazard to the Supervisor.
• Report any accident (however minor) to the Executive Housekeeper or the Assistant Executive Housekeeper.
• Maybe requested to perform other Houseman duties in their absence.
• Perform duties common to all non-supervisory personnel as may be assigned.
• Any other tasks as requested by the Housekeeping Management.

Measures of Performance:

• Regular spot checks on assigned floors
• Performance reviews
• Monthly job chats
• Walk rounds with GM and HOD

Person Spec:

• Knowledge of housekeeping
• Excellent verbal communication skills
• Excellent customer care skills both face to face and telephone
• Experience of working in a busy environment
• Able to work shifts and weekends as required
• Excellent presentation skills
• Able to work as a team player
• Able to demonstrate experience at supervisory level of four star deluxe housekeeping standards

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.