Receptionist - London

Reporting to: Finance and Administration Manager

Department: The Chelsea Health Club & Spa

Working Hours: You will be required to work Part-time (24 hours per week) on a shift basis. Weekdays: early Shifts - 05.45-14.00, late Shifts – 13.45-22.00 or middle shifts 10.00-18.00. Weekends: 07.45-16.00 or 09.45-18.00

Job function: Welcome and attend to visitors and members on the front desk.

Main Responsibilities:

• To deliver the highest standards of service and ensure the smooth running for Reception at The Chelsea Health Club & Spa:
• Meet & greet all members, members’ guests, prospective members and Spa clients in a professional and friendly manner
• Being able to deal with all level of customers face to face and on the telephone.
• To give and receive accurate shift handovers ensuring all items requiring attention are detailed in handover diary and initialled confirming completion
• To deal with Member queries/complaints promptly referring them to the management where appropriate.
• To be aware of all facilities and special promotions operating within the Club in order to maximise sales in all areas
• Able to provide and perform following reports and tasks: Use of Brightlime system, book member appointments, monitor attendance, take payments, pass on messages, update member information, accurate float checks and cash transactions, end of day cash up duties
• Take on ‘Duty supervisor (DS) duties’ as required to open and close the club
• Adhere to all departmental SOPs
• Assisting disable guests and assisting with fire evacuation
• To be aware of all facilities and special promotions operating within the Club in order to maximise sales in all areas.

Additional responsibilities:

• Membership’s show rounds according to business needs 
• Sign up new members using correct procedures
• Make telephone calls following up membership enquiry/ leads
• Perform ad hoc tasks and assist the Manager when needed
• Assist with reception cover when needed e.g. last minute sickness cover, holiday cover

Person Spec:

• Valid working visa for the UK
• Pleasant manner and positive attitude at all times and to promote a good company image to members and colleagues alike with a commitment to excellent customer service
• High level of discretion is essential
• Excellent communication/customer care skills both verbal and written
• Able to work shifts including weekends, early morning and evenings as well
• Competent in the use of MS Office/ MS Word and MS Excel
• Knowledge of Brightlime software is desirable
• To be familiar with H&S procedure

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.