Customer Service Assistant
Are you a highly motivated, flexible and organised individual who is passionate about providing excellent customer service? If so, the prestigious Royal Automobile Club is looking for a Simms Centre Assistant to join our team and ensure the efficient running of the Simms Centre by handling all enquiries and requests professionally and efficiently and exceeding each member’s expectations at all times.
About this key role
Your primary focus will be to ensure the highest possible standard of service for all members. To achieve this, you will be expected to make sure members receive the best value for money when purchasing a product and to maximise usage, occupancy and revenue of the business centre promoting its facilities, products and services.
Answering the telephone promptly, using the proper telephone etiquette, and ensuring members are greeted in a friendly and warm manner, are both vital requirements of the role. You will also ensure the Simms Centre is kept clean and tidy at all times and that all member queries or complaints are passed on to the appropriate manager/supervisor immediately.
To secure this exciting opportunity
You will have at least 12 months’ experience working in a similar luxurious environment and have received comprehensive customer service and telephone techniques training. You will also possess a sound understanding of Opera/Fidelio systems, Word, Excel and Concept, as well as excellent typing and business-writing skills.
A good command of English is vital, as is the ability to multi-task, work effectively in a team and demonstrate strong attention to detail.
The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at our Pall Mall clubhouse in the heart of London, we’re passionate about pioneering ever higher standards of dining, accommodation and sporting facilities.
When you join the Club, we’ll provide you with fantastic benefits including; Perkbox discount scheme, a very generous pension scheme, employer paid health cash plan, free meals on duty and a genuine investment in your personal development.
Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.