What is the main purpose of the role?
An exciting opportunity has arisen for an 'Everything Else' Line Agent to join our team. You will report to the Reception Manager with the purpose of looking after all guest requests. You will be responsible for organising, confirming, processing and conducting all guest requests and will relay messages to all departments to ensure guest requests are met in a timely manner. You will act as the go to person for all guest requests and hotel knowledge and have a genuine ambition to be “best in class”!

The Ideal Candidate
It is essential you have an excellent attention to detail and can deliver work to demanding guests, working well under pressure. You should have excellent communication skills and be flexible and adaptable with the willingness to surprise and delight guests.