You cope so well under pressure that even going on the Apprentice wouldn’t be a challenge, you have the business mind of Alan Sugar, the savviness of Karen Brady, and the tenacity Claude Litner.

This is you, and we need you to be the face of our company, to always put yourself on the line to ensure that the smiles stay firmly on the customer’s faces. You will work hard and fast because you take pride in your company as they do you!  

The role of Hospitality Manager at Craven Cottage, Fulham FC, is responsible and accountable for the smooth planning, delivery and implementation or the hospitality and boxes operation at the Stadium. Duties will include, ownership of match day staff recruitment, selection and training, supporting the wider operations team in the development of the customer service product, and ensuring consistent delivery of a market leading, attentive hospitality experience with guests at the heart of this, whilst ensuring that labour and costs of goods budgets are managed and internal, client relationships are maintained.

Reporting into the Head of Hospitality, the ideal candidate will come from a similar role, be an excellent people manager who has managed a small team, will be able to deliver quality service and will be able to deal with customer and client feedback positively!

This role is offered on a permanent full time basis and will include working match days in accordance with the Fulham FC fixtures therefore the ideal candidate will be flexible with working hours as evening and weekend work is required.

It was once famously said ‘passion is the difference between having a job and a career’, and this is how we feel here at Delaware North. So if you are passionate leaning forward, standing up and keeping guest experience at the heart of everything we do, then apply today and leave the rest to us, as we take your career from the ordinary to the extraordinary.

Benefits

Delaware North (UK) offers exciting and fulfilling career opportunities. We believe in developing our people as our future leaders and investing in their careers with training, a competitive salary, pension scheme, sick pay and company discounts. We value our employees and as such we like to reward success and encourage growth within our team. At Delaware North there are often opportunities to travel and explore the world, and as a global leader in Hospitality and Food Service, you would be perfectly positioned!

About Delaware North

At Delaware North (UK) our company vision is ‘to delight guests by creating the world’s best experiences today while reimaging tomorrow’. We've been doing it for over 102 years in many of the world's most wondrous locations and so far 2018 has been no different. From airports to national parks, resorts to stadia, our teams are dedicated to delivering consistent world-class service to our guests and clients. None of this would be possible without the world class staff that we employ. We recognise you as our most important asset, and if you have the passion and drive to want to make a difference at a company that cares about your career then we need to hear from you……