Receptionist - Southampton
- Employer
- Park Holidays
- Location
- Southampton, Hampshire
- Salary
- Basic Rate according to age
- Closing date
- 28 Jul 2018
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Seasonal Receptionist - Solent Breezes, Southampton
THE ROLE:
The successful applicant will be responsible for:
- To attend any relevant training courses as recommended by the General Manager or the Company
- To meet and greet holiday guests as the first point of contact for the park.
- To have full knowledge of and to use efficiently the Park Vision system.
- To carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
- To provide an information service on all Park activities, facilities and local services and attractions
- To provide an efficient reservations service to all resident guests
- To book in guests on arrival in a courteous manner and relay any relevant information regarding the Park's
- facilities to them
- To efficiently operate the Park telephone system
- To provide an efficient support service to resolve guest problems, housekeeping, maintenance, etc
- To complete all Welcome Packs with corresponding programmes, membership cards etc
- To issue and control all keys to guest accommodation
- To operate Park mobile radio system
- To take payment for holidays or caravan owners' accounts and issue receipts
- To ensure the office and reception are clean at all times.
- To open and process post as required.
- To make out going sales calls up selling extended stays and upgrades.
- To contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
- To complete random spot checks on hire fleet vans to ensure the company cleaning standard is adhered to, as
- and when requested by the Holiday Sales Manager.
- To take hire fleet bookings face to face and over the telephone.
- To ensure that all outstanding balances are paid 28 days prior to the guests arrival.
- Maximise occupancy of Holiday Hire Fleet.
- Ensure Chalets/ Holiday Home Keys are all accounted for.
- To protect and maintain the Company’s assets.
- To ensure all hire fleet vans are ready for arrivals
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