Coworth Park, Dorchester Collection’s country house hotel and spa near Ascot, is a 70-room country house hotel that rewrites the rules. Set in 240 acres of picturesque Berkshire parkland it is the only hotel in the UK with its own polo fields and an equestrian centre with stabling. Guests can enjoy outdoor country pursuits or simply relax on the estate, which includes an eco-luxury Spa at Coworth Park with indoor pool and three restaurants.

Overview:

• Provide a professional and courteous reservation and reception service to Spa guests.
• Provide a consistently outstanding level of service while maximizing revenue from treatment and product sales.
• If qualified and trained, carry out treatments on an occasional basis  as and when required.

Responsibilities:

• Meet and greet spa guests, members, visitors upon arrival, confirm treatment details, provide appropriate information, escort to changing rooms, carry out full orientation.
• Ensure positive, pleasant and supportive working relationship between Spa staff.
• Be highly knowledgeable on all treatments, make recommendations and up sell as appropriate for the guest.
• Provide treatment information by telephone and email, take appointments for individual and group bookings, process into SpaSoft appointment system, send out confirmations and 24 hour reminders.
• Ensure that every guest is advised of our cancellation policy at the time of booking.
• Carry out show rounds of the Spa, explaining the facilities and services.
• Prepare guest bills, close to room accounts, credit card accounts or cash.
• Carry out administration tasks, prepare reports, etc.
• Take gift voucher requests, process in SpaSoft, and prepare vouchers.
• Open spa reception in the morning and close down at night, following procedures and check lists.
• Cash up at night, balancing reports and revenues, investigate and follow up on any discrepancies.
• Handle membership enquiries, provide information, carry out show rounds for potential members.
• Prepare therapists’ work schedules, be responsible for ensuring that therapists are aware of all changes to their schedule
• When fully booked endeavour to rearrange shifts or call in additional resources to accommodate treatment requests.
• Assist with stocktaking when required.
• Take direction and instruction regarding day to day operation and project work from Spa management and Senior Receptionist.
• Give direction and instruction to Therapists and Spa Attendants to ensure the smooth running of the Spa and guest satisfaction.
• If job holder is a qualified therapist, to carry out treatments occasionally as required.
• To assist in keeping all areas of the Spa clean, tidy and perfectly presented and specifically the ladies changing room when there is not a female spa attendant on duty.

Requirements:

• Previous experience working within a Spa
• Experience working within a 5 star environment would be an advantage
• Qualified as a Therapist to support the team
• Previous reception experience working with booking systems
• Experience using Spa Soft
• Excellent knowledge of Microsoft Office to include Outlook, PowerPoint, Word and Excel
• Excellent written grammar and composition for formal written communication. 
• Excellent social, verbal and communication skills

We strongly believe in investing in our people and our benefits are designed to look after every aspect of your welfare. Benefits include contributory pension scheme with life assurance, 28 days holidays (including bank holidays), complimentary meal whilst on duty, provision of uniforms and laundry of uniforms, on going learning and development, occupational health advice and free nights on a bed & breakfast basis at our sister properties within the Dorchester Collection.