Front of House Deputy Manager (Maternity Cover)
- Employer
- De Vere
- Location
- De Vere Jubilee Conference Centre
- Salary
- Attractive + Benefits
- Closing date
- 25 Jul 2018
View more
- Sector
- Hotel jobs, Hotel Receptionist
- Job Type
- Full Time
Job Details
What is the main purpose of the role?
Working alongside the Front of House Manager your main aim will be to ensure Guest’s expectations are met and exceeded throughout their stay including a warm welcome and dealing efficiently with any requests. This will be achieved by implementing, maintaining and exceeding quality standards, as well as monitoring service delivery through the implementation of mystery guest experiences.
Through effective communication with the reservations team, you will also focus on maximising room yield and controlling overbooking strategy, while liaising with housekeeping and maintenance to monitor room availability for sale.
With a focus on employee development within the Front of House divisions, you will be responsible for the consistent and effective delivery of training to the team to ensure the whole department promotes the facility and a warm and personalised manner to encourage visitors to return.
The Ideal Candidate
A strong knowledge of the hospitality sector with previous experience of a similar nature is essential to being successful in this role as you will need a real commitment to delivering exceptional levels of guest service. Communication skills are also crucial to allow you to build effective working relationships with all departments, and to build a strong rapport with guests.
Company
Learn more about this company
Visit this company’s hub to learn about their values, culture, and latest jobs.
Visit employer hubLearn more about this company
Visit this company’s hub to learn about their values, culture, and latest jobs.
Visit employer hubGet job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert