Apprenticeship in Lifeguarding and Customer Service | Jason Kenny Leisure Centre

Location: Jason Kenny Centre, Moor Lane, Bolton, BL3 5BN

Working Hours: 37 hrs per week, inc early shifts (from 7.00am), evenings (until 10.00pm) and weekends.

Salary: £136.90 per week, £3.70 per hour

Duration: 12 – 15 months

Intermediate Level Apprenticeship

Jason Kenny Leisure Centre are looking for a confident, customer focused and active individual to join their team as a Lifeguarding and Customer Service Apprentice! This Apprenticeship gives you the chance to work towards your Leisure Operations Level 2 and Lifeguarding qualification.

An 80+ station gym that’s just had £1m investment, 8 lane 25-metre swimming pool, hydrotherapy pool and workout studio. A wide range of classes and activities ensures there is something for you - whatever your age and ability.

https://www.boltonleisure.com/bolton_one

Summary

Serco are working with an external organisation for recruitment to this apprenticeship scheme. Your application will be shared with an external organisation. By continuing with your application you are consenting to your application being shared with our partner Lifetime Training

PURPOSE OF JOB
To learn and provide front line customer service at reception.

Leisure/Lifeguarding Duties:
• Preparing activity areas to include the safe setting up/dismantling of equipment and ensuring that all equipment is stored safely and securely when not in use.
• Monitoring and helping to maintain a safe and comfortable leisure centre environment by implementing organisational maintenance schedules.
• Ensuring the highest possible standards of hygiene and cleanliness are maintained by carrying out routine and other cleaning tasks when required.
• Assisting customers with enquires in a friendly and effective manner, proactively developing and maintaining high standards of customer care.
• Resolving customers’ problems, including situations where there is disagreement over the actions and outcomes involved.
• Working as part of a team to ensure the smooth operation of the facility.
• Following Normal and Emergency Operating Procedures.
• Accurately filling in forms or reports relating to their normal duties.
• Taking occasional responsibility for the induction and development of new members of staff.
• In a wet-side facility, supervising the safety of the swimming pool environment and working to prevent accidents and emergencies.
• Meeting the training and development requirements of the job role.
• Working within the job role description at this level, recognising the standards and professional limitations that this provides, referring to appropriate members of staff for guidance and support.
• Maintaining a safe pool environment through excellent lifeguarding practices
• Carrying out regular cleaning and maintenance regimes
• Preparation of activity area and equipment
• Attendance at regular pool training

Customer Service Duties
• Greet and book-in customers to the Leisure Centre
• Deal with cash transactions and receipts
• Ensure a continuous availability of customer information
• Deal with first line customer enquiries or complaints
• Deal with customers by telephone
• Taking customer booking at reception desk and by telephone
• Deal with membership sales

QUALIFICATIONS
Minimum GCSE or equivalent (desirable but not essential)

If you are invited to interview for this role you will be required to complete a swim test as part of the interview process, in order to be considered for the role you must be able to demonstrate you are able to do the following:
• Jump/dive into deep water
• Swim 50 metres in no more than 60 seconds
• Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds
• Surface dive to floor of pool (deepest part)
• Climb out unaided without ladders/steps and where pool design permits

Requirements and Prospectus

Desired skills

STRONG SWIMMING SKILLS
High personal integrity and motivation.
An open, honest and outgoing personality.

Personal qualities

Good communication skills.
Good strong swimmer
Have the ability to remain vigilant, alert and attentive
Have the ability to be calm and in control in pressurised situations such as emergencies ƒ
Have the ability to set and achieve high standards of centre cleanliness and presentation ƒ
Have the ability to deal with customers of all age groups.
Sustain a level of fitness to enable the physical aspects of the position to be undertaken
Self motivated and organised.
Friendly and outgoing.
Reliable.
Confident.

The current National Minimum Wage for an apprentice is £3.70 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £4.20 an hour for under 18's, £5.90 an hour for 18-20 year olds, £7.38 for anyone aged 21 to 24 and £7.83 for those over 25. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. We are committed to equal opportunities and requests any potential applicant to contact our Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.