Assistant Executive Head Housekeeper - Warwickshire

Posting Date Jun 22, 2018
Job Number 18001RAY
Job Category Housekeeping & Laundry
Location Forest of Arden Marriott Hotel & Country Club, Warwickshire, Warwickshire
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us An exciting opportunity to start your career journey with MarriottHotel's. Come and join ourHousekeeping team at thefour starMarriott Forest of Ardenand develop yourcareer while providinga professional and energetic service to our members and hotel guests.In return the Forest of Arden offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family. The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located betweenSolihull and Coventry with easy access to the M6, M42 and M40 andjust four miles from Birmingham NEC, Airport and International Train Station. The Forest of Arden is the perfect location for business and leisure and has a focus on culinary excellence with our AA Rosette-awarded restaurant,CastIronBar and Grill. Marriott International is the worlds largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities. This elegant Marriott Hotel is one of the top UK Leisure destinations withtwo golf courses including our championship Arden course and a driving range and the Golf academy. The Forest of Arden also offers outdoor tennis courts,a fully equipped fitness centre and our relaxingCedarwood Spa with 8 treatment rooms.
JOB SUMMARY Management position that assists in supporting the day-to-day activities in Housekeeping. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.CANDIDATE PROFILE CORE WORK ACTIVITIES Assisting in Managing Housekeeping Operations and Budgets Assists in all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary. Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example supervisors and associates.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.