Ice Rink Receptionist

The Ice Rink Receptionist will welcome visitors and guests to Alexandra Palace Ice Rink and deliver excellent customer service in support of ice rink operations.

This is a part time position working 4 days from 7.

Key duties and responsibilities

Process customer payments for public sessions accurately and efficiently ensuring that correct money is taken so that the tills reconcile at the end of the day.  This includes setting up tills for transactions and cashing up.

Provide an exemplary front of house function by assisting customers with enquiries face to face, via email and on the telephone (relating to both the ice rink and Alexandra Palace's wider activity) promoting excellent customer service.

Handle birthday party and group bookings from initial enquiry through to event delivery ensuring effective communication of all relevant information including payment details, numbers, menu choices and any special requirements so that the booking runs smoothly.

Maintain a clean and tidy work environment and make sure that information leaflets are accurately stocked so that customers feel welcomed and informed.

Support the ice rink operations team with ad hoc duties as directed by the ice rink management team.  This may include assisting with skate hire, acting in a health and safety capacity at ice hockey matches, counting floats on ice rink special event days and tidying operational areas.

Person Specification

Essential

Educated to GCSE level with A-C in Maths and English or equivalent

Experience of working directly with customers

Confident using Microsoft Office including Word and Outlook

Good attention to detail

Excellent written and verbal communication skills with the ability to speak confidently to a variety of customers Reliable

Punctual

Available to work occasional bank holidays, weekends and evenings on a shift rota

Desirable

Experience handling cash

Experience using a booking system

Experience working in a leisure venue

Knowledge of Alexandra Park and Palace's operations and events

Understanding of health and safety procedures

This is not an exhaustive list. Please see the job pack for further details and how to apply.