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Customer Experience Leader - McDonald's (FT) - Nr. Kendal

Employer
Roadchef
Location
Kendal, Cumbria
Salary
7.48 under 25 7.93 over 25 pay rate per hour & free employee meals.
Closing date
28 Jun 2018
Customer Experience Leader - McDonald's (FT) - Nr. Kendal


Roadchef Ltd are one of the UK’s leading Motorways Service Area Operators serving over 46 million visitors over 30 locations. We are passionate about operating the best brands, working with the best people and offering our customers the best service.

In return for your hard work and dedication to the role we offer the following to our employees:

• Childcare vouchers
• Roadchef Discount card
• Benefits website - over 8,000 discounts available!
• Recommend a Friend – cash incentive
• Long service awards
• Flexible working hours - 24 hour contracts available.
• 28 days holiday paid pro rata.
• Development opportunities available. 
• Award winning brand partners!



Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Create a great impression using positive and confident body language so you are approachable to our customers Handle difficult situations/conversations in a confident manner, while maintaining positive customer relations to ensure a resolution. Proactively anticipate the customers needs so they don’t have to ask. Expert in customer recovery and delivery of feel-good moments so they come back and see us again. Assist customers on their journey, confidently leading them through their restaurant experience so it is stress free and easy. Encourage customers to use Kiosk and Table Service in a way that benefits them. Able to speak knowledgeably and confidently to our customers about the business. 

As a Customer Experience Leader, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. 
Deliver outstanding hospitality, giving our customers a great experience so they leave a little happier. Adapt to the individual needs and wants of our customers by being who you are and using the Vital Ingredients so they want to visit again. Deliver an authentic customer experience so we stand out from our competitors. Always put the customers needs first to keep them at the heart of everything we do.

You’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Take responsibility for own development in all areas; look for opportunities to improve and grow. Seek ways to make it simple, easy and enjoyable for our customers so they can continue to focus on what is important to them. Elevate customer focus across the team by using data to drive improvements to enable us to grow and develop. Actively look for ways to make feel good moments for our customers to enhance their overall experience. Support the restaurant to develop and implement ways to improve customer satisfaction to keep each visit special.

 

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