Coworth Park, Dorchester Collection’s country house hotel and spa near Ascot, is a 70-room country house hotel that rewrites the rules. Set in 240 acres of picturesque Berkshire parkland it is the only hotel in the UK with its own polo fields and an equestrian centre with stabling. Guests can enjoy outdoor country pursuits or simply relax on the estate, which includes an eco-luxury Spa at Coworth Park with indoor pool and three restaurants.

Overview:

Working alongside the Food & Beverage Service Manager you will be responsible for the smooth running of the In Room Dining outlet during your shift.

Responsibilities:

• Work closely with the F&B Service Manager and Events Operations Manager to run the In Room Dining outlet.
• Take orders and deliver In Room Dining across the hotel grounds and be responsible for amenities and the mini bars.
• Supporting the Events Operations team with conferences, social events and weddings as required.
• Ensure that the back of house and preparation areas are kept clean and orderly at all times.
• Guarantee that the highest standard of service and product is delivered to our guests at all times by anticipating their needs with a personalised service.
• Logging or escalating any complaints or issues as required.
• Have a high level of presence across the department and be confident in communicating with guests to ensure that their expectations are met and exceeded.
• Assist with ordering and stock control
• Provide knowledgeable food & drinks advice offering suggestions and recommendations
• Ensure that all billing and cashiering are conducted as per the required standards
• Aim to achieve Gallup and engagement targets whilst ensuring training and on the job learning occurs for team members.
• Lead by example through a ‘hands on’ approach
• Aim to achieve financial targets whilst maintaining a cost conscious approach.
• Manage and deliver effective training and development for the team, including spot checking and guidance.
• Work closely with the Events Operations  Manager and run events.
• To deputise  in the absence of the Food & Beverage Service manager and be responsible for opening and closing the departments.
• Support your manager with appraisals, recruitment, reviewing feedback and scorecard results.

Requirements:

• Hotel School diploma or equivalent
• Previous experience in a similar food & Beverage environment
• Experience within In Room Dining and/or Events Operations.
• Supervising a team
• 5 star hotel experience
• Food and wine knowledge
• Business awareness
• Interpersonal skills
• Complaint handling and Problem resolution
• Fluent written and verbal English
• IT Literate

Staff accommodation is available on site.

We strongly believe in investing in our people and our benefits are designed to look after every aspect of your welfare. Benefits include contributory pension scheme with life assurance, 28 days holidays (including bank holidays), complimentary meal whilst on duty, provision of uniforms and laundry of uniforms, ongoing learning and development, occupational health advice and free nights on a bed & breakfast basis at our sister properties within the Dorchester Collection.